Sales Manager

The Indian Hotels Company Limited (IHCL); Udaipur District; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

The Indian Hotels Company Limited (IHCL) is seeking an experienced Sales leader to achieve revenue targets and drive business growth across its hotel portfolio. The role focuses on strong client relationships, strategic planning, and cross-functional collaboration to position IHCL as a market leader in hospitality.

The ideal candidate will have 5–7 years in hotel sales, a degree in Hospitality Management, and proven ability to lead teams, manage budgets, and analyse market trends to maximize

Qualifications

• Minimum 5-7 years of experience in Sales department and hospitality industry.
• Strong communication and leadership abilities.
• Knowledge of catering industry trends and customer service excellence.

Responsibilities

• Revenue Growth: Achieve and exceed monthly, quarterly, and annual targets to drive hotel revenue.
• Sales Team Leadership: Lead, motivate, and develop a high-performing sales team.
• Sales Strategy and Planning: Develop and implement sales plans to identify and win new business.
• Customer Relationship Management: Build and maintain relationships with corporate accounts, travel agencies, and individuals.
• Market Intelligence: Monitor industry trends and competitor activity to refine strategies.
• Budgeting and Forecasting: Assist in preparing budgets and forecasts for sales targets.
• Performance Management: Track performance to ensure targets are met.
• Collaboration with Other Departments: Work with marketing, revenue management, and operations to enable cross-selling.
• Debtors Management: Manage event credit per policy and reduce debtor days.
• Compliance: Ensure adherence to guidelines, revenue models, and contractual obligations.

Skills

Communication

Interpersonal skills

Creativity

Catering industry trends knowledge

Customer service orientation

Education

Degree in Hospitality Management

Job description

Job Description:

About IHCL

Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asias largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces.

Careers at IHCL

At IHCL, we believe our employees are our greatest asset. We are committed to fostering a dynamic work environment that encourages innovation, collaboration, and personal growth. Join us in creating memorable experiences and shaping the future of hospitality. Explore exciting career opportunities with us and be a part of a vibrant team that values passion, excellence, and diversity.

Job Objective

To achieve and exceed revenue targets, drive business growth, and maintain a high level of customer satisfaction, while ensuring effective sales strategies, processes, and relationships are in place to position the hotel as a market leader.

Essential Job Tasks

• Sales Strategy and Planning
• Revenue Growth
• Customer Relationship Management
• Market Intelligence
• Budgeting and Forecasting
• Performance Management
• Collaboration with Other Departments
• Reporting and Analysis
• Client Entertainment and Hospitality
• Contract Negotiation
• Complaint Handling and Resolution
• Sales Technology and Systems
• Competitor Analysis
• Ad-hoc Projects

Areas of Responsibility

1. Revenue Growth: Achieve and exceed monthly, quarterly, and annual sales targets, contributing to the hotels overall revenue growth and profitability.

2. Sales Team Leadership: Lead, motivate, and develop a high-performing sales team, providing guidance, coaching, and support to ensure they have the skills and knowledge to succeed in their roles.

3. Sales Strategy and Planning: Develop and implement effective sales strategies, plans, and tactics to identify and capitalize on new business opportunities, and to maintain and grow existing accounts and market visits (sales calls).

4. Customer Relationship Management: Build and maintain strong relationships with key clients, including corporate accounts, travel agencies, and individual customers, to increase repeat business and referrals.

5. Market Intelligence: Stay up-to-date with industry trends, competitor activity, and market conditions, using this knowledge to inform sales strategies and stay ahead of the competition.

6. Budgeting and Forecasting: Assist in the preparation of own/teams budgets and forecasts, and provide inputs on sales strategies and tactics to achieve revenue targets.

7. Performance Management: Monitor and analyze performance to ensure targets are achieved to their full potential.

8. Collaboration with Other Departments: Work closely with other hotel departments, including marketing, revenue management, and operations, to ensure seamless delivery of services and to identify opportunities for cross-selling and upselling.

9. Debtors Management: Extend event credit strictly in accordance with the prescribed policy, and actively reduce and maintain debtor days within the hotels defined standards.

10. Compliance: Ensure strict adherence to TPAM, aligning all sales activities with the specified guidelines, revenue models, and contractual obligations, while maintaining transparency and accountability.

Attributes/ Essentials/ Other Information

Communication, Interpersonal skills, Creativity, Knowledge of catering industry trends, drive and determination to improve standards and profitability. strong customer service orientation.

Required Qualifications

A degree in Hospitality Management

Work Experience

Minimum of 5 - 7 years of experience in Sales department and hospitality industry

Languages Needed in Position

Proficiency in english.

Behavioural Competencies

• Process Excellence
• Result Orientation
• Collaborative Engagement
• Change Championship
• Growth Mindset
• Talent Enrichment
• Guest Centricity
• Personal Effectiveness

Equal Opportunities Employment at IHCL

At IHCL, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are proud to be an equal opportunity employer and do not discriminate based on race, color, religion, gender, sexual orientation, age, national origin, disability, or any other status protected by applicable law. We encourage all qualified individuals to apply and join our team, where every voice is valued and respected.

Requirements: