Sales Executive

The Indian Hotels Company Limited (IHCL); Mumbai City; On-site; INR 650,000 - 1,000,000; Full time

Job summary

IHCL in Mumbai invites an energetic Sales professional to maximize revenue by developing key client relationships, negotiating deals, and delivering exceptional service to drive loyalty across our hotel portfolio.

You will lead prospecting, prepare proposals, collaborate with reservations and events teams, and monitor market trends to identify opportunities for growth while upholding the IHCL standards of hospitality.

Qualifications

• Excellent communication and interpersonal skills.
• Understanding of catering industry trends.
• Strong customer service orientation with a bias for action.
• Ability to drive profitability and standards.

Responsibilities

• Revenue Growth: Achieve and exceed monthly, quarterly, and annual sales targets, contributing to the hotels overall revenue growth and profitability.
• Client Relationships: Build and maintain strong relationships with existing and potential clients, including corporate accounts, travel agencies, and individual customers, to increase repeat business and referrals.
• Sales and Marketing: Develop and implement effective sales strategies, identify new business opportunities, and collaborate with the marketing team to promote the hotels products and services and market visits (sales calls).
• Customer Service: Provide exceptional customer service, ensuring that all clients receive personalized attention, timely responses, and tailored solutions to meet their needs and exceed their expectations.
• Market Intelligence: Stay up-to-date with industry trends, competitor activity, and market conditions, using this knowledge to inform sales strategies and stay ahead of the competition.
• Collaboration: Work closely with other hotel departments, including reservations, events, and operations, to ensure seamless delivery of services and to identify opportunities for cross-selling and upselling.
• Reporting: Provide regular sales reports and insights to the hotel management team, highlighting successes, challenges, and areas for improvement.
• Debtors Management: Extend event credit strictly in accordance with the prescribed policy, and actively reduce and maintain debtor days within the hotels defined standards.
• Compliance: Ensure strict adherence to TPAM, aligning all sales activities with the specified guidelines, revenue models, and contractual obligations, while maintaining transparency and accountability.

Skills

Communication

Interpersonal skills

Creativity

Catering industry trends

Customer service orientation

Education

Degree in Hospitality Management

Job description

Job Description:

About IHCL

Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asias largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces.

Careers at IHCL

At IHCL, we believe our employees are our greatest asset. We are committed to fostering a dynamic work environment that encourages innovation, collaboration, and personal growth. Join us in creating memorable experiences and shaping the future of hospitality. Explore exciting career opportunities with us and be a part of a vibrant team that values passion, excellence, and diversity.

Job Objective

To maximize revenue and drive business growth for the hotel by identifying, developing, and maintaining relationships with key clients, negotiating and closing sales deals, and providing exceptional customer service to ensure high levels of customer satisfaction and loyalty.

Essential Job Tasks

Prospecting and Lead Generation, Sales Calls and Meetings, Sales Proposals and Presentations, Negotiations and Contracting, Account Management, Market Research and Intelligence, Collaboration with Other Departments, Sales Reporting and Analysis, Client Entertainment and Hospitality, Budgeting and Forecasting, Competitor Analysis, Sales Technology and Systems, Ad-hoc Projects.

Areas of Responsibility

1. Revenue Growth: Achieve and exceed monthly, quarterly, and annual sales targets, contributing to the hotels overall revenue growth and profitability.

2. Client Relationships: Build and maintain strong relationships with existing and potential clients, including corporate accounts, travel agencies, and individual customers, to increase repeat business and referrals.

3. Sales and Marketing: Develop and implement effective sales strategies, identify new business opportunities, and collaborate with the marketing team to promote the hotels products and services and market visits (sales calls).

4. Customer Service: Provide exceptional customer service, ensuring that all clients receive personalized attention, timely responses, and tailored solutions to meet their needs and exceed their expectations.

5. Market Intelligence: Stay up-to-date with industry trends, competitor activity, and market conditions, using this knowledge to inform sales strategies and stay ahead of the competition.

6. Collaboration: Work closely with other hotel departments, including reservations, events, and operations, to ensure seamless delivery of services and to identify opportunities for cross-selling and upselling.

7. Reporting: Provide regular sales reports and insights to the hotel management team, highlighting successes, challenges, and areas for improvement.

8. Debtors Management: Extend event credit strictly in accordance with the prescribed policy, and actively reduce and maintain debtor days within the hotels defined standards.

9. Compliance: Ensure strict adherence to TPAM, aligning all sales activities with the specified guidelines, revenue models, and contractual obligations, while maintaining transparency and accountability.

Attributes/ Essentials/ Other Information

Communication, Interpersonal skills, Creativity, Knowledge of catering industry trends, drive and determination to improve standards and profitability. strong customer service orientation.

Required Qualifications

A degree in Hospitality Management

Work Experience

Minimum of 2 - 3 years of experience in Sales department and hospitality industry

Languages Needed in Position

Proficiency in english.

Key Interfaces- External

Key Interfaces- Internal

Behavioural Competencies

• Process Excellence
• Result Orientation
• Collaborative Engagement
• Change Championship
• Growth Mindset
• Guest Centricity
• Personal Effectiveness

Equal Opportunities Employment at IHCL

At IHCL, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are proud to be an equal opportunity employer and do not discriminate based on race, color, religion, gender, sexual orientation, age, national origin, disability, or any other status protected by applicable law. We encourage all qualified individuals to apply and join our team, where every voice is valued and respected.

Requirements: