Sales Engineer I

Interactive Brokers; Mumbai; Hybrid; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Hybrid working model (4 days office/we

Group Medical & Life Insurance

Free amenities & fully stocked cafeter

Monthly food card

Company paid snacks

Shift allowance with pickup & drop

Job summary

Interactive Brokers is seeking a detail-oriented Sales Engineer to support Account Management API initiatives within the Sales Engineering team. You will build expertise in account structures, manage internal and client-facing relationships, and refine tools to improve team performance.

You will join a collaborative, fast-paced environment with hybrid office arrangements and a focus on delivering reliable API solutions and superior client service.

Qualifications

• Fluency in English with excellent written and verbal communication skills.
• Strong multi-tasking, context-switching, and organizational skills.
• Detail-oriented with strong troubleshooting and problem-solving skills.
• Self-motivated, efficient, and able to work independently or in a team.
• Proficiency in Microsoft applications and familiarity with SQL, Jira and Confluence.

Responsibilities

• Become a subject matter expert on the Account Management API including registration, account management, and funds & banking.
• Support the Digital Account Management platform for legacy clients.
• Host prospect and client calls with a balance of sales and API overview.
• Maintain accurate records on client relationships for continuity and decisions.
• Help maintain and improve internal and client-facing API documentation.
• Respond to client inquiries through dedicated API mailboxes and ensure timely communication.
• Leverage AI tools to troubleshoot client issues and improve support quality.

Skills

Fluency in English

Multi-tasking

Detail-oriented

Self-motivated

Team collaboration

Problem-solving

Tools

Microsoft Excel

Outlook

SharePoint

SQL

Jira

Confluence

Job description

About The Company

Interactive Brokers Group, Inc. (NASDAQ: IBKR), a member of the S&P 500, is a global financial services company headquartered in Greenwich, Connecticut, with offices in over 15 countries. Through its affiliates, Interactive Brokers provides automated trade execution and custody of securities, commodities, foreign exchange, and prediction markets on over 170 markets in numerous countries and currencies.

For more than four decades, Interactive Brokers has focused on technology, automation, and innovation to provide clients worldwide with a sophisticated, unified platform to manage their investment portfolios. We serve individual investors, hedge funds, proprietary trading groups, financial advisors, and introducing brokers. Our culture is driven by problem-solving, efficiency, and continuous improvement. We look for individuals who are intellectually curious, collaborative, and motivated to contribute to technology that helps simplify and enhance access to global financial markets. Interactive Brokers has consistently been recognized as a top broker by respected industry sources including Barrons, Investopedia, Stockbrokers.com, and others.

Position Overview

We are seeking a detail-oriented, emerging Sales Engineer to assist with supporting Account Management Web API initiatives within the Sales Engineering team. In this role, you will build deep expertise in account structures, managing both internal and client-facing relationships with confidence. You will context-switch seamlessly across priorities, contribute meaningfully to client and prospect calls, and play an active role in refining the tools and processes that drive our team's performance.

Responsibilities

• Become a subject matter expert on the Account Management API, developing comprehensive knowledge across registration, account management, and funds & banking.
• Develop familiarity with the Digital Account Management platform to effectively support the existing base of legacy clients still operating within this process.
• Host prospect and client calls, confidently adapting between a sales approach and a structured overview of the API workflow depending on audience needs.
• Maintain accurate, up-to-date records on the status and health of client relationships to ensure continuity and informed decision-making.
• Assist in maintaining and continuously improving both internal and client-facing Account Management API documentation.
• Respond to client inquiries across dedicated API mailboxes, ensuring timely and professional communication.
• Leverage AI tools to efficiently troubleshoot client issues, identify effective solutions, and enhance the overall quality of support.

Qualifications

• Fluency in English with excellent written and verbal communication skills, including the ability to adapt messaging to varying audience knowledge levels.
• Strong multi-tasking, context-switching, and organizational skills.
• Detail-oriented with strong troubleshooting and problem-solving skills.
• Self-motivated, efficient, and hardworking with the ability to work both independently and collaboratively as part of a team.
• Proficiency in Microsoft applications (Excel, Outlook, SharePoint).
• Comfortable with or eager to learn tools such as SQL, Atlassian Jira, and Confluence.
• Flexible and adaptable in a dynamic, fast-paced environment.
• Takes personal responsibility for identifying client needs and proactively driving solutions.

Company Benefits & Perks

• Competitive salary package.
• Performance based annual bonus (cash and stocks).
• Hybrid working model (4 days office/week).
• Group Medical & Life Insurance.
• Modern offices with free amenities & fully stocked cafeterias.
• Monthly food card & company paid snacks.
• Hardship/shift allowance with company provided pickup & drop facility*
• Attractive employee referral bonus.
• Frequent company sponsored team building events and outings.
• Depending upon the shifts.
• The benefits package is subject to change at the management's discretion.