Sales Development Representative - South Africa

WebEngage; Mumbai; On-site; INR 800,000 - 1,200,000; Full time

Benefits offered by this job

MacBook for Engagers

Medical insurance

Mental health programs

Generous leave policy

Job summary

WebEngage is hiring for a lead generation / sales development role based in Mumbai. You will identify target markets, engage potential buyers, and qualify opportunities to drive revenue.

The role requires strong communication and hands-on CRM skills. The ideal candidate has 3–5 years in lead generation or sales development, with 2–3 years targeting the South Africa market, and experience in tools like LinkedIn, Outreach, Klenty, Salesforce or Pipedrive.

Qualifications

• 3–5 years of experience in lead generation / sales development / business development.
• Minimum 2–3 years of experience working in the South Africa market.
• Hands‑on experience with CRM/prospecting tools like LinkedIn, Outreach, Klenty, and CRM tools like Salesforce or Pipedrive.

Responsibilities

• Identify and prospect new business opportunities via personalized emails and calls.
• Introduce WebEngage's solutions to targeted buyers in designated markets.
• Identify decision makers using prospecting tools and perform client needs analysis.
• Schedule meetings with in‑house sales representatives and manage the sales funnel.
• Collaborate with sales and marketing to build and monitor pipeline and revenue goals.

Skills

Lead generation

Sales development

Prospecting

CRM proficiency

Communication skills

Tools

LinkedIn

Outreach

Klenty

Salesforce

Pipedrive

Job description

About Us

WebEngage is an enterprise‑grade customer engagement and retention platform that helps global brands across industries such as e‑commerce, fintech, travel, edtech, gaming, media, and consumer apps and turn data into measurable revenue impact. Trusted by 800+ brands globally, we have a strong presence in India, UAE, KSA, SEA, Europe and beyond. WebEngage powers intelligent, real‑time engagement across the entire customer lifecycle.

• We are built for scale.
• We are built for complexity.
• We are built for outcomes.

At our core, WebEngage is a full‑stack retention operating system that combines:

• A powerful Customer Data Platform (CDP)
• Real‑time behavioral segmentation and intelligence
• Omnichannel journey orchestration
• AI‑driven personalization and recommendations
• Deep analytics, experimentation, and revenue attribution
• WebEngage BLACK: our AI‑native layer that brings Agentic capabilities to engagement.

Learn more about us at www.webengage.com

Responsibilities

• Identify and prospect new Business Opportunities via personalized emails, telephonic calls, prospecting via social media platforms such as LinkedIn, Twitter, online databases, websites.
• Introduce WebEngage's solution to appropriate buyers within the targeted geographical markets.
• Identify key decision makers by performing research using prospecting tools like LinkedIn, ZoomInfo, etc.
• Perform client‑need analysis, track their pain‑points to develop a reach‑out strategy.
• Creating relationships with customers to identify their potential needs and qualify their interests.
• Schedule potential client meetings with our in‑house sales representatives.
• Manage sales funnel while interacting with prospective clients and maintain relationships for re‑marketed prospects. Constantly work with sales and marketing heads to strategise on pipeline building and its progress.
• Work closely with sales and marketing teams to achieve monthly/quarterly revenue goals.
• Prepare and analyse lead generation pipeline via reports and dashboards and give insights on the way ahead.

Requirements

• 3‑5 years of experience in lead generation / sales development / business development preferably in a MarTech & SaaS company.
• Minimum 2‑3 years of experience working in the South Africa market.
• Hands‑on experience of CRM/prospecting tools like LinkedIn, email drip tools like Outreach, Klenty, and CRM tools like Salesforce, Pipedrive is an added advantage.
• Should have strong communication along with good analytical skills.

Life at WebEngage

• We take transparency very seriously. Along with a full view of team goals, get a top‑level view across the board with our monthly & quarterly town hall meetings.
• A highly inclusive work culture that promotes a relaxed, creative and productive environment.
• Practice autonomy, open communication, growth opportunities, while maintaining a perfect work‑life balance.

Perks & Benefits

• Learning is a way of life. Unlock your full potential backed with cutting‑edge tools and mentorship (MacBook for Engagers!).
• Get the best in class medical insurance (with Covid‑Care facilities), programs for taking care of your mental health, and a contemporary leave policy (beyond sick leaves).

WebEngage aims to be an equal opportunity employer. We strongly believe that when people feel respected and included they can be more creative, innovative, and successful. We believe that change is the only constant and are in the process and will continue to be in process with changing times to adapt and advance diversity and inclusion. We take affirmative action to ensure equal opportunity and complete non‑disclosure of all applicants without any regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristics not mentioned herein above which are protected under the law of the soil.