S&C Global Network - AI -CCAI-Consultant

Accenture in India; Maharashtra; On-site; INR 1,800,000 - 3,600,000; Full time

Job summary

Accenture in India is seeking a Data Science Consultant to drive AI-enabled solutions in the contact center space across Bengaluru, Gurugram, Mumbai, Kolkata, Pune, Chennai, and Hyderabad.

The role emphasizes machine learning, NLP, and advanced analytics to analyze customer conversations, predict behavior, and enhance self-service capabilities, ultimately reducing call transfers and boosting satisfaction.

Qualifications

• PhD with 2+ years of relevant experience, OR
• Master’s degree with 3+ years of experience, OR
• Bachelor’s degree with 4+ years of experience

Responsibilities

• Analyze customer conversations and predict user behavior.
• Develop conversational AI models and real-time recommendation systems.
• Apply NLP and ML to optimize contact center operations and improve customer satisfaction.

Skills

Machine Learning

Deep Learning

Gen AI

NLP

Python

R

AI

SQL

Education

PhD with 2+ years of experience

Master’s degree with 3+ years of experience

Bachelor’s degree with 4+ years of experience

Job description

Job Title - S&C GN - Data Science Consultant

Location: Bengaluru, Gurugram, Mumbai, Kolkata, Pune, Chennai, Hyderabad

Must have skills: Machine Learning, Deep Learning, Gen AI, NLP, Python, R, AI, SQL

Good to have skills:

• Experience in Graph Neural Networks (GNNs) for complex relational data modelling.
• Expertise in LLM Optimization, including fine-tuning, prompt engineering, and efficient deployment of Large Language Models.
• A track record of scientific publications or intellectual property generation demonstrating expertise in AI and data science.

Experience & Educational Qualification:

• PhD with 2+ years of relevant experience, OR.
• Master’s degree with 3+ years of experience, OR
• Bachelor’s degree with 4+ years of experience.

We are an innovative Data Science team specializing in the Contact Center domain, dedicated to transforming customer interactions through data-driven intelligence. As part of the Marketing Analytics team, we focus on optimizing contact center operations by leveraging machine learning, natural language processing (NLP), and advanced analytics.

Our work involves analyzing customer conversations, predicting user behavior, and enhancing self-service capabilities to reduce call transfers and improve satisfaction. We build conversational AI models, real-time recommendation systems, and predictive analytics solutions that drive meaningful business impact. By integrating AI-driven insights with marketing strategies, we enable proactive customer engagement, personalized experiences, and operational efficiencies across various touchpoints.

If you're passionate about applying data science to solve real-world customer experience challenges, this is the team for you!