RRN00079- Application Tech Support Practitioner

8113 ASOL- Bangalore 7 SEZ Company; Bengaluru; On-site; INR 250,000 - 450,000; Full time

Job summary

Accenture in Bengaluru is seeking a Service Desk professional to help ensure production systems stay available and to drive incident and outage resolution with clear communication.

You will contribute to restoring services, establishing disaster recovery procedures, and supporting data retention for compliance and efficiency, in a collaborative, growth‑minded environment.

Qualifications

• Beginner proficiency in Service Desk Management.
• Beginner proficiency in Service Desk Voice Support.
• Prior experience in related skills is advantageous.
• Bachelor's Degree in relevant field of studies.

Responsibilities

• Assist in ensuring production systems are available and operating.
• Drive incident and outage resolution with clear communication.
• Facilitate restoration of services to production environment.
• Establish and maintain disaster recovery procedures.
• Support data retention practices for compliance and efficiency.

Skills

Service Desk Management

Service Desk Voice Support

Related skills experience

Education

Bachelor's Degree in relevant field

Job description

THE WORK:

Join us in creating a vibrant environment where you can build knowledge and support others. You will participate in problem‑solving discussions, fostering a collaborative atmosphere. Your enthusiasm for Service Desk Management will shine as you engage with various challenges and opportunities. We are excited to see how you can contribute to our mission and help us grow together!

Assist in ensuring production systems are available and operating effectively. Drive incident and outage resolution while maintaining clear communication. Facilitate the restoration of services to the production environment. Establish and maintain disaster recovery procedures. Support data retention practices to ensure compliance and efficiency.

HERE'S WHAT YOU WILL NEED:

• Beginner proficiency in Service Desk Management.
• Beginner proficiency in Service Desk Voice Support.
• It is advantageous to have prior experience in relevant related skills.
• Bachelor's Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE:

• Intermediate proficiency in Customer Service.
• Beginner proficiency in Technical Troubleshooting.
• Intermediate proficiency in Communication Skills.
• Beginner proficiency in Time Management.
• Advanced proficiency in Problem Solving.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent‑and‑innovation‑led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.

Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

Bring your incredible skills and join our global team of innovators. We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients.

With us, you’ll continue to learn and grow so you can advance in your career. Your personal dreams and ambitions are just as important to us; that’s why we offer support any way we can—when you thrive, we all thrive.

Explore your next step at Accenture Belong. Grow. Thrive. Join a great place to work for reinventors who drive meaningful change for our clients, communities, and the world. Wo rld. Explore your next step at Accenture