RRN00013864 - Infra Tech Support Practitioner

Accenture PLC; Bengaluru; In loco; INR 350.000 - 500.000; Tempo pieno

Descrizione del lavoro

Accenture is seeking a candidate for a Service Desk role based in Bengaluru. You will engage in problem-solving discussions, work independently to grow into a subject matter expert, and actively contribute to team conversations while ensuring production systems meet SLAs.

Responsibilities include driving incident resolution, restoring services efficiently, and maintaining disaster recovery procedures and data retention practices in line with organizational standards.

Competenze

• Beginner to low-intermediate knowledge of service desk operations.
• At least 1 year of experience in related service desk skills.
• Bachelor’s degree in a relevant field.

Mansioni

• Ensure production systems are available and meeting SLAs.
• Drive incident and outage resolution with clear communication.
• Facilitate restoration of service in production environments efficiently.
• Establish and maintain disaster recovery procedures to safeguard operations.

Conoscenze

Service Desk Management

Service Desk Voice Support

Relevant Skills Experience

Formazione

Bachelor’s Degree

Descrizione del lavoro

THE WORK:

Discover the opportunity to engage deeply with dynamic problem-solving and collaborative discussions. You will perform independently and grow to become a subject matter expert while actively contributing to team conversations. Your involvement will help provide thoughtful solutions to work-related challenges, all within an environment that values your development and enthusiasm. Ensure production systems are available and operating according to defined service level agreements. Drive incident and outage resolution with clear and timely communication. Facilitate the restoration of service to the production environment efficiently. Establish and maintain disaster recovery procedures to safeguard operations. Maintain data retention practices in alignment with organizational standards.

HERE’S WHAT YOU WILL NEED:

• Beginner proficiency in Service Desk Management.
• Beginner proficiency in Service Desk Voice Support.
• A minimum of 1 of experience in relevant related skills.
• Bachelor’s Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE:

• Intermediate problem solving skills.
• Beginner knowledge of customer service principles.
• Intermediate communication skills.
• Beginner analytical thinking.
• Intermediate adaptability.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.