RPA Production Support Analyst

Infina Health; Bangalore Rural; Remote; INR 6,616,000 - 10,397,000; Full time

Job summary

Infina Health is seeking an RPA Production Support Analyst to ensure reliable operation of our RPA bots in a remote setup. You will monitor incidents, guide L1/L2 teams, and drive continuous improvement across UiPath, Automation Anywhere, and the Power Platform to align with business goals.

You will collaborate with cross-functional teams to implement best practices, manage incidents, and ensure uptime and process resilience in a dynamic environment.

Qualifications

• 2+ years of experience in RPA support management (UiPath and/or Automation Anywhere).
• 2+ years of experience with a variety of RPA tools and technologies.
• Experience with Microsoft Power Platform (Power Automate, Power Apps, Power BI).

Responsibilities

• Support the L1/L2 team and ensure they have the knowledge and resources to troubleshoot RPA issues.
• Monitor SLAs and KPIs, providing coaching and support as needed.
• Respond to and resolve incidents related to RPA bots and identify root causes to prevent recurrence.
• Collaborate with development and infrastructure teams to resolve complex issues.
• Process implementation and improvement: work with stakeholders to deploy new RPA processes and standardize practices.

Skills

RPA support

UiPath

Automation Anywhere

Power Platform

Tools

UiPath

Automation Anywhere

Power Automate

Power Apps

Power BI

Microsoft 365

Job description

Position:RPA Production Support Analyst

Location: Remote

Remote Status: Remote

Job Id:222

# of Openings:1

Job Description

RPA Production Support Specialist - Remote

Are you passionate about keeping processes running smoothly and efficiently? Do you thrive in a fast-paced environment where you can tackle challenges and make a real impact? If so, this RPA Production Support Specialist role might be the perfect fit for you! In this role, you'll be a key member of our RPA Production Support team, playing a vital part in ensuring the smooth and stable operation of our Robotic Process Automation (RPA) bots.

You'll provide guidance and ensure they have the resources needed for success. You'll also be involved in incident management, process implementation, and continuous improvement initiatives, all while keeping our RPA operations aligned with the organization's strategic goals.

Responsibilities

• Support the L1/L2 Team:
  • Ensure they have the necessary knowledge and resources to effectively troubleshoot and resolve RPA issues.
  • Monitor their performance against established SLAs and KPIs, providing coaching and support as needed.
  • Foster a collaborative environment where knowledge sharing and continuous improvement are encouraged.
• Respond to and resolve incidents related to RPA bots, ensuring timely and efficient resolution. o Identify the root cause of issues and implement corrective actions to prevent recurrence.
• Collaborate with other teams, such as development and infrastructure, to resolve complex issues.
• Process Implementation and Improvement
  • Work with the L1/L2 team and business stakeholders to implement new RPA processes.
  • Analyze and identify opportunities for process improvement within the RPA environment.
  • Develop and implement best practices and standards for RPA operations.
• RPA Support and Management:
  • Assist with RPA license management and change management processes.
  • Stay informed about the latest RPA tools, technologies, and best practices. o Contribute to the continuous improvement of the RPA platform and its integration with other systems.

Qualifications:

• Required:
  • 2+ years of experience in RPA support management (UiPath and/or Automation Anywhere)
  • 2+ years of experience with a variety of RPA tools and technologies
  • Experience with Microsoft Power Platform (Power Automate, Power Apps, Power BI)
• Preferred:
  • Strong problem-solving and troubleshooting skills o Excellent communication and interpersonal skills
  • Ability to work under pressure and meet deadlines
  • Experience providing direction to implement and maintain best practices
  • Ability to work independently and as part of a team
  • Background in Agile/DevOps processes, including change process and provisioning
  • Experience introducing and enforcing standards
  • Experience with Change Management
  • Experience with SLA and KPI tracking
  • Incident management

Job Requirements

• At least 1 years’ power automate experience
• Must have developed at least 4-5 automation solutions end to end.
• Good understanding of attended, unattended automation, machine configuration and load balancing.
• Excellent knowledge of exception handling, logging, error report and incident solving.
• Competency in Microsoft O-365 products including SharePoint, Power BI, Word, OneDrive, Excel, and Teams.
• Strong written and verbal communication skills to interact with business users and for creating and maintaining technical documentation.
• Fundamental analytical and conceptual design thinking skills.