RPA Developer (Support & Maintenance)

Oasis Technosoft Pvt. Ltd.; Gurgaon; On-site; INR 1,000,000 - 1,500,000; Full time

Job summary

A tech solutions provider in Gurgaon is seeking an experienced RPA Developer to ensure the stability and performance of deployed automation solutions. The role involves providing production support, troubleshooting, and optimizing processes primarily in Automation Anywhere. Candidates should have a minimum of 5 years in development and support of Automation Anywhere, with a strong focus on problem-solving and communication skills. This position offers a dynamic environment focused on continuous improvement and client satisfaction.

Qualifications

• Minimum 5 years of hands-on development and support experience in Automation Anywhere.
• Expert knowledge of Control Room and Task Bots features.
• Proven ability to read and interpret bot logs.

Responsibilities

• Provide expert Level 2/3 support for production bots.
• Conduct thorough Root Cause Analysis for recurring bot failures.
• Proactively monitor bot performance and health.

Skills

Automation Anywhere expertise

SQL knowledge

Problem-solving skills

Communication skills

Education

Automation Anywhere Certified Advanced RPA Professional (A2019/A360)

Tools

ServiceNow

JIRA

Job description

Position: RPA Developer (Support & Maintenance)

Location: Gurgaon, Delhi NCR, India

Experience Required: 5+ Years

Company Profile:

The Al Shirawi Group is one of the largest privately held conglomerates in the United Arab Emirates. Established in 1971 as a small trading enterprise, the Group has grown into a diversified organization comprising over 30 companies across 17 business sectors. With a strong presence in construction, manufacturing, oil and gas, logistics, healthcare, education, and renewable energy, Al Shirawi continues to uphold its commitment to excellence, innovation, and sustainable growth, contributing significantly to the UAE’s economic and industrial development.

Oasis Technosoft Pvt. Ltd. is a wholly owned subsidiary of the Al Shirawi Group and is a SEI CMMI Level 3 and ISO 9001:2015 certified organization, recognized for its commitment to quality, innovation, and excellence. The company delivers advanced technology solutions that empower businesses across multiple sectors. Our success is defined by the satisfaction of our clients and our contribution to their sustained growth and digital transformation.

Job Summary:

Oasis Technosoft is seeking an experienced and dedicated RPA Developer with a minimum of 5 years of hands‑on experience in the Automation Anywhere platform. This role is crucial for ensuring the stability, performance, and continuous operation of our deployed automation solutions. The successful candidate will be focused primarily on support, maintenance, troubleshooting, and optimization activities within a fast‑paced environment.

Key Responsibilities:

Production Support & Troubleshooting (Level 2/3)

• Incident Resolution: Provide expert Level 2/3 support for production bots built on Automation Anywhere (A360/A2019/v11), rapidly diagnosing and resolving issues, errors, and exceptions.
• Root Cause Analysis (RCA): Conduct thorough Root Cause Analysis for recurring bot failures and implement permanent fixes or workarounds.
• Monitoring & Alerting: Proactively monitor bot performance and health via the Automation Anywhere Control Room, responding immediately to critical alerts and system outages.
• Exception Handling: Manage the unattended bot queue and implement complex exception handling logic to make bots more resilient and reduce downtime.

Maintenance & Optimization

• Code Maintenance: Perform code reviews, refactoring, and updates to existing bots to align with changes in target application UIs (User Interfaces), system dependencies, or business processes.
• Performance Tuning: Optimize bot performance to reduce cycle time and improve throughput using best practices in Automation Anywhere development.
• Continuous Improvement: Identify and implement enhancements to automated processes to improve stability, security, and scalability.
• Version Control: Utilize and enforce proper version control practices for all bot code and components.
• Documentation: Maintain and update all relevant technical documentation, including Solution Design Documents (SDD), error logs, RCA reports, and operational manuals.
• Stakeholder Communication: Serve as the primary technical point of contact for support incidents, effectively communicating status, resolution steps, and prevention measures to business users and IT teams.
• Change Management: Adhere strictly to the established change management processes for deploying fixes and updates to the production environment.

Required Skills and Qualifications:

• Experience: Minimum 5 years of hands‑on development and support experience in Automation Anywhere Enterprise (A360/A2019/v11).
• Technical Proficiency: Expert knowledge of key Automation Anywhere features: Control Room, Task Bots, MetaBots/Reusable Components, IQ Bot, and API/Web Service commands.
• Debugging & Diagnostics: Proven ability to read and interpret bot logs, use debugging tools, and trace errors across multiple integrated systems.
• Database: Working knowledge of SQL for data manipulation and querying against backend databases.
• Certification: Automation Anywhere Certified Advanced RPA Professional (A2019/A360) is highly preferred.
• Soft Skills: Strong analytical, problem‑solving, and communication skills, with a methodical approach to support and a high sense of ownership.

Preferred Qualifications (Good-to-Have):

• Familiarity with ITSM tools (e.g., ServiceNow, JIRA) for incident and change management.
• Experience in Cognitive Automation technologies (OCR, AI/ML integration) within the Automation Anywhere ecosystem.
• Knowledge of software development lifecycle (SDLC) and Agile methodologies.