RL - Consumers:Sales Manager - Education Loan

Axis Bank; Ludhiana; On-site; INR 8,00,000 - 12,00,000; Full time

Job summary

A leading financial institution is seeking a Sales Manager for its Consumer Loans department. The role involves driving P&L for Education Loans, managing a sales team, and developing strategies to enhance sales and customer satisfaction. Ideal candidates should have a graduation/post-graduation degree and over 4 years of sales experience. Strong sales orientation and excellent interpersonal skills are essential for success in this position.

Qualifications

• 4+ years of sales experience, preferably in unsecured loans.

Responsibilities

• Drive P&L of Education Loans.
• Prepare and execute sales strategies to achieve targets.
• Oversee customer journey and increase customer retention.

Skills

Strong sales orientation

Proficiency in managing complex client relationships

Adept at communication and interpersonal skills

Capability to handle pressure and meet deadlines

Strong risk and compliance mindset

Education

Graduation/post-graduation from a recognized institute

Job description

Sales Manager Education Loan - CONSUMER LOANS, RETAIL LENDING

About the Business Group

The Consumer Loan department is a part of Retail Lending business of the bank and offers Personal loans and Education Loans to all categories of customers Pan India.

Sales Managers (SM) are a part of the Banks sales force whose primary responsibility is to get customers for the bank and explore new business opportunities. SMs manage a team of executives responsible for selling loan products to the customers based on their needs. They will ensure mapping of market and customers according to their need and handle queries to ensure customer satisfaction. It requires strategic planning and execution to boost revenue, grow the portfolio, and maintain risk and compliance.

Details of the Role

Department Retail Lending
Grade DM/M
Sub-Department RL- Consumer Loans
Reporting (Business) SM/AVP
Location Mumbai

Reporting (Matrix)

• Business Goals & Profitability
  • Responsible for driving the P&L of Education Loans
  • Prepare the sales budget and execute strategies that enable achieving the target
  • Prepare Monthly, Quarterly, and Annual sales forecasts and be responsible for the sales target along with the growth and profitability of the portfolio
• Audit, Compliance, and Risk Management
  • Ensure risk compliance through the completion of FCI and Internal Investigations observations, and repeat observations, ensuring timely and satisfactory closure
  • Be responsible for the quality of the business portfolio by closely working with Risk and Credit teams and ensuring RAC Audits
• Sales and Channel Development
  • Develop and enhance new and existing channels of sales, such as Connectors, AVC, and Branch
  • Ensure Siddhi adoption and usage
  • Ensure digital adoption (MLP) and scale up applications through digital journeys
  • Responsible for Cross sell and Vas products penetration
  • Responsible of Resource activation
  • Responsible for Productivity of RO
  • Responsible for setting up right distribution span across areas and segments
• Customer Experience
  • Oversee a fulfilling customer journey leading to customer delight and making the Bank the partner of choice
  • Increase customer retention and drive engagement across existing customers to improve Net Promoter Score, customer satisfaction
  • Responsible for FTR for his territory
• Collaboration and People Priorities
  • Collaborate with cross-functional partners to drive business results
  • Control regrettable attrition across all grades to maintain a strong and motivated team
  • Drive various people agenda, including but not limited to, values, talent management, internal mobility, culture, learning and developments

Role Requirements

Qualification

• Graduation/post-graduation from a recognized institute
• 4+ sales experience (unsecured loans preferred)

Role Proficiencies

• Strong sales orientation
• Proficiency in managing complex client relationships, diverse stakeholders
• Capability to handle pressure and meet deadlines
• Skill in managing large, geographically spread team; coaching and mentoring team members
• Competence in managing within a dynamic, priority-setting environment
• Strong risk and compliance mindset
• Adept at communication and interpersonal skills