RH - Gold Loan - Hyderabad

Aditya Birla Group; Hyderabad; On-site; INR 1,800,000 - 2,500,000; Full time

Job summary

Birla Carbon is looking for a Regional Head for Gold Loan in Hyderabad to drive business growth and profitability across the region. This role encompasses sales management, team leadership, and ensuring compliance with regulatory guidelines. You will be responsible for managing branch performance and enhancing customer satisfaction.

The ideal candidate should have 10-15 years of BFSI experience with strong exposure to Gold Loans and a proven sales track record. Good leadership and analytical skills are crucial for this position.

Qualifications

• 10-15 years of experience in BFSI with strong exposure to Gold Loan/Secured Lending.
• 3-5 years in a leadership role managing multiple locations.
• Strong understanding of gold valuation and compliance.
• Proven track record in driving sales.

Responsibilities

• Drive growth, profitability, and portfolio quality of the Gold Loan business.
• Lead sales, operations, and risk management.
• Monitor branch performance and implement corrective actions.
• Ensure smooth branch operations and regulatory compliance.

Skills

Sales Management

Team Leadership

Risk Management

Customer Relationship Management

Analytical Skills

Job description

RH - Gold Loan - Hyderabad

Job Description:

Role Title: Regional Head – Gold Loan
Location: Hyderabad

Role Purpose

To drive growth, profitability, and portfolio quality of the Gold Loan business across the assigned region by leading sales, operations, and risk management while ensuring regulatory compliance and customer satisfaction.

Key Responsibilities

• Business Growth & Sales Management
• Drive gold loan portfolio growth across branches in the region
• Achieve disbursement, revenue, and market share targets
• Identify new markets and expansion opportunities
• Monitor branch-wise performance and implement corrective actions
• Team Leadership & Capability Building
• Lead and manage Area Managers, Branch Managers, and frontline teams
• Drive productivity, performance culture, and accountability
• Conduct regular reviews, training, and capability development
• Ensure optimal manpower planning and utilization
• Portfolio Quality & Risk Management
• Maintain healthy portfolio quality with strong focus on NPA control
• Ensure adherence to credit policies, valuation practices, and audit requirements
• Monitor delinquency trends and implement recovery strategies
• Strengthen fraud prevention and risk mitigation processes
• Operations & Compliance
• Ensure smooth branch operations with adherence to SOPs
• Drive process efficiency, turnaround time (TAT), and service delivery
• Maintain compliance with RBI guidelines and internal policies
• Ensure audit closure and zero critical observations
• Customer Experience & Market Penetration
• Enhance customer acquisition and retention strategies
• Build strong relationships with key customers and local influencers
• Monitor customer satisfaction and resolve escalations
• Drive brand visibility and regional marketing initiatives
• Stakeholder Management
• Collaborate with credit, risk, operations, HR, and product teams
• Provide market feedback for product and policy improvements
• Ensure alignment with organizational goals and strategy

Key Requirements

• Experience: 10–15 years in BFSI with strong exposure to Gold Loan / Secured Lending
• Minimum 3–5 years in a leadership role managing multiple locations
• Strong understanding of gold valuation, branch operations, and compliance
• Proven track record in driving sales and managing large teams
• Good analytical, leadership, and stakeholder management skills

Key Performance Indicators (KPIs)

• Portfolio growth and disbursement targets
• Branch productivity and team performance