Revenue Operations Analyst

Blackbaud; Hyderabad; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Blackbaud is seeking a detail-oriented Revenue Operations Analyst to support order-to-cash processes across Sales, Customer Success, Finance, and Legal. You will process contracts, invoices, and billing activities while ensuring accuracy, compliance, and efficiency.

Join a team that leverages data, contracts, and subscription insights to improve processes and enable growth. The role offers opportunities to work across functions and contribute to AI-driven operational excellence for

Qualifications

• 2+ years in revenue operations, order management, billing, or a related function.
• Experience with contract administration and order-to-cash workflows.
• Familiarity with Salesforce, Salesforce CPQ, and Workday Financials.

Responsibilities

• Process contracts, invoices, billing transactions, and subscription activities with accuracy and compliance.
• Collaborate with Sales, Customer Success, Finance, and Legal to fulfill contract requests and resolve questions.
• Manage subscription and renewal data in business systems and ensure data integrity.
• Review adjustments, invoice corrections, and credit requests per policy.
• Administer opportunities, quotes, contracts in Salesforce and Workday.
• Identify process improvements and participate in AI/Lean initiatives.

Skills

Revenue operations

Order-to-cash processes

Data accuracy

Cross-functional collaboration

Education

Bachelor's degree in Finance/Accounting/Business Administration

Tools

Salesforce

Salesforce CPQ

Workday Financials

Excel

PowerPoint

Job description

We’re looking for a detail-oriented, analytical, and customer-focused Revenue Operations Analyst to support critical order-to-cash processes that help power exceptional customer experiences. In this role, you’ll work across Sales, Customer Success, Finance, Legal, and other business teams to process contracts, billing activities, and operational requests while ensuring accuracy, compliance, and efficiency. As you build expertise across contract management, billing operations, systems administration, and revenue processes, you’ll have opportunities to grow your career, contribute to continuous improvement initiatives, and leverage data and emerging technologies, including artificial intelligence, to help drive operational excellence that supports purpose-driven organizations around the world.

What you’ll do

• Support accurate and timely order-to-cash operations by processing contracts, invoices, billing transactions, and subscription-related activities while maintaining compliance with established controls and service level expectations.
• Partner with Sales, Customer Success, Finance, Legal, and other stakeholders to facilitate contract requests, resolve operational questions, and deliver an outstanding internal customer experience.
• Manage customer subscription and renewal information within business systems, helping ensure customers receive the products and services they purchase and that account records remain accurate.
• Review contract adjustments, invoice corrections, and credit requests by validating order history, billing details, and supporting documentation in accordance with company policies.
• Administer and process opportunities, quotes, contracts, and related transactions within Salesforce and Workday while maintaining data integrity and operational efficiency.
• Contribute to continuous improvement by identifying process enhancements, supporting cross-functional initiatives, and participating in training related to artificial intelligence, Lean methodologies, root cause analysis, and operational excellence.

What you’ll bring

• 2+ years of professional experience in revenue operations, order management, billing, finance operations, customer support operations, or a related business function.
• Knowledge of contract administration and order-to-cash processes, including invoicing, billing activities, subscription management, and revenue operations workflows.
• Understanding of operational controls and data accuracy requirements, with the ability to review transactions, identify discrepancies, and resolve routine issues using established procedures.
• Experience working with customer relationship management, billing, or financial systems, preferably Salesforce, Salesforce CPQ, Workday Financials, or similar enterprise platforms.
• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field preferred, or an equivalent combination of education and relevant professional experience; proficiency with Microsoft Excel, Outlook, Word, and PowerPoint required.

Stay up to date on everything Blackbaud, follow us on Linkedin, X, Instagram, Facebook and YouTube Blackbaud powers social impact through purpose‑driven technology and responsible AI.

Guided by our Intelligence for Good® vision, we’re building a culture where innovation, trust, and human expertise come together to help organizations make a greater difference in the world.

Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.

Blackbaud (NASDAQ: BLKB) is the world’s leading cloud software company powering social good.

Serving the entire social good community—nonprofits, foundations, corporations, education institutions, healthcare institutions and individual change agents—Blackbaud connects and empowers organizations to increase their impact through software, services, expertise, and data intelligence.

Serving the industry for more than three decades, Blackbaud is headquartered in Charleston, South Carolina and has operations in the United States, Australia, Canada, and the United Kingdom.