Retail Trainer

upGrad Enterprise; New Delhi, Mumbai; On-site; INR 6,00,000 - 10,00,000; Full time

Job summary

A leading education technology company is seeking a Retail Trainer to design and deliver training initiatives across retail. The ideal candidate will have 3-4 years of experience, exceptional public speaking skills, and a focus on engaging training programs. Responsibilities include developing strategic training programs and analyzing training metrics to enhance employee engagement and operational excellence.

Qualifications

• 3-4 years in training roles within corporate, retail, or hospitality environments.
• Exceptional oratory and public speaking skills.
• Advanced analytical skills in training reporting and performance metrics.

Responsibilities

• Develop and execute strategic training programs.
• Facilitate engaging classroom and online learning sessions.
• Analyse training metrics and compile dashboards.

Skills

Public speaking

Analytical skills

Content development

Training delivery

Education

Bachelor's Degree in Business, Education, or a related discipline

Tools

Mentimeter

Kahoot

Trivia Maker

Job description

Overview

Retail Trainer - Casual Apparel Brand

Job Designation Assistant Training Manager

Regional/Corporate

Zonal Trainer

Location Corporate Office / Onsite at Retail

Reporting to Head of HR / Learning & Development Director

Position Summary

The Senior Training Manager will design, deliver, and analyse impactful training initiatives across retail (Titan, Tata Group, ABFRL, Arvind Brands, Hyatt, Marriott, Taj, etc.), with a primary focus on elevating leadership skills, employee engagement, and operational excellence. The role requires outstanding public speaking, analytical skills, and innovative content development for modern learning platforms.

Key Responsibilities

• Develop and execute strategic training programs tailored for Brand, Product and services, from line employees to store managers, to ensure Mystery Audit scores reflect these implementations.
• Facilitate engaging classroom, online, and blended learning sessions with a strong public speaking presence for our Retail Store employees.
• Analyse training metrics and compile dashboards and reports for business reviews and senior stakeholders.
• Create bite-sized, interactive learning content (quizzes, polls, surveys) using tools such as Mentimeter, Kahoot, Trivia Maker.
• Collaborate with HR and business leaders to identify skill gaps and optimize training delivery.
• Continuously improve training programs based on learner feedback and industry trends.
• Ensure completion of mandatory onboarding (Line-Release) modules for Brand’s retail store teams.
• Participate in Brand engagement events such as Store Launch events, Brand Days (Seasonally) for better collaboration with Retail Teams.
• Provide feedback to operations teams on VM, Marketing, Product from various store visits.

Required Skills and Experience

• 3-4 years in training roles within corporate, retail, or hospitality environments.
• Exceptional oratory and public speaking skills, with experience engaging diverse teams.
• Advanced analytical skills in training reporting, dashboard construction, and performance metrics.
• Proficiency with digital learning platforms and interactive content tools for quizzes, polls, and microlearning.
• Bachelor’s / Business, Education, or a related discipline.
• Sector experience preferred in leading retail/hotel organizations (Titan, Tata Group, ABFRL, Arvind Brands, Hyatt, Marriott, Taj).