Retail Sales Officer

Shakti Agencies; Cuttack; On-site; INR 134,000 - 268,000; Full time

Job summary

Shakti Agencies in India is hiring for the position of Retail Sales Officer (RSO) for a renowned jewellery brand in Cuttack, Odisha.

You will engage customers, present product options, prepare estimates, process sales, maintain stock, ensure attractive displays, handle returns or repairs, and support store operations, VM and marketing to drive footfall and customer satisfaction, while collaborating with team members to ensure SOP compliance, loss prevention, and cost-saving practices.

Responsibilities

• Receive and engage with the customer to understand the customers requirement
• Introduce the various product offering to the customers and facilitate customer buying decision
• Prepare the estimate of the products selected and completing the sales transaction
• Achieve category wise sales target for the allocated section
• Assist the customer in a sales return or repair work
• Adhere to the standard operating procedures in the store
• Adhere to cost savings practices undertaken in the store
• Count and maintain the account of stock daily by managing the record of the opening stock and closing stock in the section allocated.
• Report the sold stock and ensure the stock replenishment.
• Ensure proper and attractive display of the products at the appropriate counter
• Transfer the stock to the locker at the close of the day
• Maintain safety of products displayed to customers and communicate promptly to the superiors about any potential theft
• Monitor the dead stock and liaison with the store manager to minimise the same
• Provide support to the marketing team, VM team and IRSG teams in ensuring the compliance of the store and improve footfall
• Develop and maintain relationship and network with competitors to leverage leading practices & learning to improve store level processes
• Collate and relay customer feedback to the corporate teams like the merchandising, retail operations etc. to improve customer satisfaction and store ratings
• Manage customer queries and complaints as per the company guidelines

Job description

We are currently hiring for the position of Retail Sales Officer (RSO) for a renowned Jewellery brand.

Location: Cuttack, Odisha

• 1. Receive and engage with the customer to understand the customers requirement
• 2. Introduce the various product offering to the customers and facilitate customer buying decision
• 3. Prepare the estimate of the products selected and completing the sales transaction
• 4. Achieve category wise sales target for the allocated section
• 5. Assist the customer in a sales return or repair work
• 6. Adhere to the standard operating procedures in the store
• 7. Adhere to cost savings practices undertaken in the store
• 8. Count and maintain the account of stock daily by managing the record of the opening stock and closing stock in the section allocated.
• 9. Report the sold stock and ensure the stock replenishment.
• 10. Ensure proper and attractive display of the products at the appropriate counter
• 11. Transfer the stock to the locker at the close of the day
• 12. Maintain safety of products displayed to customers and communicate promptly to the superiors about any potential theft
• 13. Monitor the dead stock and liaison with the store manager to minimise the same
• 14. Provide support to the marketing team, VM team and IRSG teams in ensuring the compliance of the store and improve footfall
• 15. Develop and maintain relationship and network with competitors to leverage leading practices & learning to improve store level processes
• 16. Collate and relay customer feedback to the corporate teams like the merchandising, retail operations etc. to improve customer satisfaction and store ratings
• 17. Manage customer queries and complaints as per the company guidelines