Retail Sales Executive

Lenskart; Kolhapur District; On-site; INR 180,000 - 240,000; Full time

Job summary

Lenskart in Kolhapur is seeking a Sales Associate to provide the best customer experience in-store, guiding customers toward the free eye check-up and matching products to needs. You will handle stock, POS transactions, and uphold SOPs while aiming to hit sales targets and ensure high customer satisfaction.

The role requires greeting walk-in customers, supporting with eyewear selections, coordinating with warehouse for pickup, and maintaining hygiene and floor standards to deliver excellent

Qualifications

• 12th pass minimum; graduates preferred.
• Ability to greet customers and guide them.
• Basic knowledge of POS system for transactions.

Responsibilities

• Greet and guide walk-in customers to the clinic area and promote the free eye check-up.
• Present optimal product selections based on customer needs to drive sales.
• Achieve assigned sales targets, eye-test conversions, and manage returns per SOP.

Skills

Rapport building

Active listening

Communication skills

Multitasking

Customer orientation

Proactive ownership

Education

12th pass

Graduate preferred

Tools

POS system basics

Job description

Title Sales Associate

Reporting to Store Manager

Skip Level Areas Operations Manager

About the Role

Sales Associate is responsible for providing the best customer experience in the stores by providing high standards of selling

services to Lenskart customers. He/she plays a pivotal role in driving the revenue achieved by the store.

Responsibilities Area Activities expected to be performed by a Lenskart Sales Associate

Customer focus

Sales Associate is expected to greet and welcome all walk-in customers and guide them toward

the clinic, promoting the free eye check-up

He/she will be involved in stocktakes, maintaining sales floor standards, and other day-to-day

tasks to deliver the best shopping experience to the customers

He/she must possess a basic understanding of the POS system to ensure that the transactions are processed effectively

He/she must be dedicated to customer satisfaction and must go beyond his means to resolve any concerns that the customer has

Product recommendation

With the information received from the Optometrist and the customer, he/she will present the

customer with an optimal selection of products. This opportunity may be used to strike a

conversation and convert it into sales

He/she is expected to understand the unstated needs of the customer, ask relevant questions,

and pick the right time to pitch the recommended solutions

Achieving sales targets & SOP adherence

Sales Associate is expected to achieve the assigned target for sales, eye-test conversion, and

returns. He/she must follow all assigned SOPs diligently

Post making the sale, he/she is responsible for coordinating with the customer for product pick

up, after receiving due communication from the warehouse. He/she will verify the accuracy of

the lenses fitted before handing over the product to the customer. In case of returns, he/she is

expected to understand the reason and try to resolve the same to control the return percentage

Store upkeep & maintenance

He/she is expected to maintain Lenskart standards of hygiene in the store with respect to the

overall display, frames, instruments, and other store equipment by cleaning them regularly

He/she must ensure the security of all Lenskart equipment and ensure there is no shortage of

stock units or damage in the store

Personal attributes & competencies

• Minimum qualification: 12th pass; Graduates preferred
• Ability to build rapport and trusting relationships
• Ability to understand unstated needs of the customer and offer solutions
• Clear articulation and active listening skills
• Ability to adapt to changing environment and openness to learn
• Proactive task ownership, result-orientation, and customer-orientation
• Ability to multitask and organize activities based on priority