Retail & Offline Expansion Manager

Clinikally (YC S22); Gurugram District; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Clinikally, India’s leading AI-powered dermatology and wellness platform, is seeking a Manager – Retail Expansion to spearhead offline growth across the country. You will identify markets, launch partnerships with pharmacies, clinics, and hospitals, and scale the offline business through strategic collaborations with distributors and retailers.

The role combines strategic planning with hands-on execution and cross-functional collaboration.

Job description

Clinikally is India's leading AI-powered dermatology and wellness platform, transforming access to expert skin and hair care through technology, innovation, and a rapidly growing omnichannel presence.

As we continue to strengthen our offline footprint, we are looking for a Manager – Retail & Offline Expansion to lead our retail and partnership growth across India.

Role Overview

As a Manager – Retail Expansion, you will be responsible for identifying, launching, and scaling Clinikally's offline business through strategic partnerships with pharmacies, clinics, hospitals, distributors, retailers, and other healthcare stakeholders.

You will own the end-to-end expansion journey—from market identification and partner acquisition to operational excellence and revenue growth—while working closely with Product, Supply Chain, Marketing, Finance, and Operations. This is a high-ownership role requiring a strategic mindset along with strong execution capabilities.

Key Responsibilities

Business Expansion & Growth

• Develop and execute Clinikally's offline business expansion strategy.
• Identify new markets, cities, and territories with high business potential.
• Build and scale Clinikally's offline retail and healthcare partner network.
• Drive business growth through strategic partnerships and expansion initiatives.

Partner Acquisition & Relationship Management

• Identify, negotiate, and onboard pharmacies, clinics, hospitals, distributors, and retail partners.
• Build long-term relationships with key business partners.
• Lead commercial discussions and partnership agreements.
• Ensure smooth onboarding and activation of new partners.

Retail Operations

• Oversee successful launch and operational readiness of new partners.
• Work closely with Operations and Supply Chain teams to ensure seamless execution.
• Ensure SOP adherence and operational excellence across partner locations.
• Monitor partner performance and resolve operational challenges.

Revenue & Business Performance

• Drive offline revenue growth across assigned markets.
• Track business performance against revenue and expansion targets.
• Identify growth opportunities and implement improvement initiatives.
• Monitor partner productivity and profitability.

Market Intelligence

• Conduct market research and competitor analysis.
• Identify customer needs, pricing trends, and expansion opportunities.
• Recommend new business models and growth initiatives.