Retail Banking SME

Capgemini; Dadri; On-site; INR 2,000,000 - 2,500,000; Full time

Job summary

Capgemini is seeking a highly experienced Retail Banking Subject Matter Expert in Dadri, India. The role demands extensive knowledge in retail banking back-office operations with responsibilities including advising operational teams, improving processes, and ensuring compliance with regulations.

The ideal candidate will have 18-20 years of relevant experience and should possess strong expertise in credit cards, loans, and banking operations management. Candidates must demonstrate exceptional skills in stakeholder management and communication.

Qualifications

• 18-20 years of experience in retail banking operations.
• Deep understanding of credit cards, payments, and loans.
• Strong stakeholder management capabilities.

Responsibilities

• Act as a senior functional SME for retail banking operations.
• Identify process gaps and improvement opportunities.
• Track banking operations practices and regulatory expectations.

Skills

Retail banking knowledge

Operational risk management

Process controls

Regulatory compliance

Stakeholder management

Excellent communication

Tools

MS Office

Job description

We are seeking a highly experienced and domain-driven Retail Banking Subject Matter Expert with 18--20 years of strong functional experience across retail banking back-office operations. The role is responsible for providing deep domain expertise across key banking products and processes, including credit cards, payments, secured loans, unsecured loans, customer onboarding, account opening, KYC, documentation, fulfilment, servicing, and operational controls.

The candidate must have extensive functional experience in managing, advising, and improving large-scale retail banking back-office operations. The role requires a strong understanding of regulatory requirements, operational risk, process controls, governance, compliance, and operational excellence.

This is a functional banking operations SME role and is not intended to be a technical, IT delivery, or front-office customer experience role.

Our Ideal Candidate

• Act as a senior functional SME for retail banking back-office operations across products such as credit cards, payments, secured lending, unsecured lending, and customer onboarding.
• Provide deep functional expertise on end-to-end operational processes including account opening, application processing, documentation checks, KYC validation, loan fulfilment, card operations, payment processing, servicing, and operational support.
• Identify process gaps, operational risks, control weaknesses, and improvement opportunities across retail banking operations.
• Partner with operations, risk, compliance, quality, transformation, and business stakeholders to ensure processes comply with regulatory, audit, and internal control requirements.
• Define and standardize operating procedures, process maps, control frameworks, business rules, and process governance documents across retail banking functions.
• Ensure operational readiness for new processes, products, migrations, transitions, and change initiatives within retail banking operations.
• Provide expert guidance to operations teams on complex process scenarios, exception handling, escalations, and policy interpretation.
• Drive continuous improvement initiatives focused on productivity, accuracy, turnaround time, quality, compliance, and risk reduction.
• Collaborate with project and transformation teams to provide functional inputs during process redesign, automation assessment, workflow optimization, and operating model changes.
• Lead knowledge management and capability-building initiatives for operations teams by strengthening domain knowledge and process understanding.
• Track relevant banking operations practices, regulatory expectations, and process governance requirements to support operational effectiveness.
• Serve as a senior advisor to leadership on retail banking operations strategy, process maturity, operational controls, and service delivery effectiveness.

Key Responsibilities

• Must have 18--20 years of functional experience in retail banking operations, preferably across back-office banking processes.
• Must have strong domain knowledge across credit cards, payments, secured loans, unsecured loans, customer onboarding, account opening, KYC, documentation, and servicing operations.
• Must have deep understanding of the banking operations lifecycle, process controls, regulatory compliance, operational risk management, and audit requirements.
• Proven experience in managing, advising, or governing large-scale banking operations teams or transformation initiatives.
• Demonstrated ability to analyze complex operational processes and recommend practical, business-aligned improvements.
• Required experience in defining SOPs, process documentation, control checks, operating procedures, and business rules.
• Strong stakeholder management capability with the ability to engage senior business, operations, risk, compliance, and transformation leaders.
• Excellent communication, facilitation, problem-solving, and decision-making skills.
• Proficiency in MS Office tools including Excel, PowerPoint, and Word.
• Ability to operate effectively in a fast-paced, highly regulated, and process-driven banking environment.