Resource Optimization Specialist - IQA

Google Operations Center; Hyderabad; On-site; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Health care coverage including medical

Parental leave - 26 weeks

Onsite meals and activities

Job summary

Google Operations Center in Hyderabad is seeking a data analyst to analyze and visualize data for special projects and ad hoc activities, generating data-driven insights for client reviews.

You will build, troubleshoot, and maintain PLX dashboards, perform SQL queries, and collaborate with internal and external stakeholders to drive process improvements and deliver recurring reports. The role requires strong analytical skills and proficiency with dashboards (Tableau/Power BI/Looker Studio).

Qualifications

• Graduate or Post Graduate with strong knowledge in troubleshooting and reporting.
• Minimum 2 years in technical support or analytics.
• Experience in data analysis, visualization and reporting tools.

Responsibilities

• Data analysis and visualization for special projects and ad hoc activities.
• Generate data-driven insights for periodic client reviews.
• Drive process excellence and end-to-end project delivery.
• Conduct statistical analysis for projects and studies.
• Prepare client-facing presentations and maintain dashboards.

Skills

Data analysis

Dashboarding

Statistical analysis

Communication skills

Problem solving

Education

Graduate or Post Graduate

Tools

SQL

PLX

Tableau

Power BI

Looker Studio

Job description

Join Us!

At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us!

Position Responsibilities

• Responsible for data analysis & visualization for special projects & ad hoc activities as per client’s request
• Aiding in generating data-driven actionable insights for periodic client business reviews
• Driving process excellence related initiatives & project managing end-to-end delivery
• Responsible for conducting statistical analysis for projects & studies
• Identifying improvement opportunities for internal & client processes and provide recommendations
• Involved in preparation of client-facing presentations
• Responsible for SLA baselining, process mapping & FMEA
• Requirements gathering from internal & external stakeholders
• Building, troubleshooting and maintaining PLX reporting dashboards with proper documentation
• Performing troubleshooting across reporting and related tools
• Filing bugs or escalations for complex issues against the engineering teams
• Executing reporting activities such as correlation studies, regression analysis
• Build positive relations and teamwork

Minimum Qualifications

• Graduate or Post Graduate With strong knowledge in technical troubleshooting and reporting and minimum 2 years working experience in technical support, ideally within the quality department or analytics
• Minimum 4 years experience in relevant analytical or data-driven role, with at least 2 years of direct experience with data analysis and visualization tools such as SQL, PLX, and dashboarding platforms (e.g., Tableau, Power BI
• Strong experience querying data using SQL, developing insightful dashboards (e.g., using Tableau, Power BI, Looker Studio), and performing related reporting tasks
• Strong knowledge of Statistical analysis tools/methodologies, Six Sigma & Lean

Preferred Qualifications

• Excellent communication skills, both verbal and written. Ability to effectively summarize information and present to stakeholders, including engineering teams
• Strong analytical skills and attention to detail. Descriptive documentation skills
• Track record of working in a fast paced, process driven environment with multiple stakeholders
• Experience working in a multicultural setting and interacting with clients from different regions.

Benefits

• We support you with competitive wages and with comprehensive health care including medical, dental and vision coverage
• We support your family with gender-neutral baby bonding leave, 26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums
• Employees who work onsite can enjoy free meals and snacks, and fun onsite experiences

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