Resort Manager - Dapoli Location

Miros Hotels & Resorts; Gurugram District; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Miros Hotels & Resorts in Gurugram seeks a Resort Manager to lead guest services, property operations and financial oversight for a luxury property.

You will drive exceptional guest experiences, supervise facilities and manage budgets to optimize occupancy and profitability while maintaining high service standards.

Qualifications

• Bachelor's degree in hospitality management.
• 2–3 years as duty manager/front office manager in luxury 5-star resorts.

Responsibilities

• Oversee guest experience and customer service standards across the property.
• Manage guest inquiries, requests and feedback with focus on satisfaction.
• Coordinate and supervise on-site guest visits and events.
• Lead property operations including amenities, facilities and safety protocols.
• Prepare and manage hospitality budgets and monitor revenue performance.
• Recruit, train and supervise the hospitality team; provide feedback.
• Ensure compliance with local regulations and safety standards.

Skills

Leadership

Communication

Interpersonal skills

Regulatory knowledge

Hospitality software

Education

Bachelor's degree in hospitality management

Job description

As the Resort Manager, you will be responsible for managing and enhancing the overall hospitality services. This includes overseeing the guest experience, maintaining high standards of customer service, and managing the amenities and facilities, manage the operational budgets to ensure a seamless and enjoyable stay for residents and visitors alike.

Your Key Responsibilities

Guest Services Management

• Develop and implement strategies to enhance the overall guest experience.
• Manage guest inquiries, requests, and feedback with a focus on satisfaction and retention.
• Coordinate and supervise customer visits on site, ensuring seamless execution and client satisfaction.
• Create and maintain a culture of exceptional customer service, ensuring all team members prioritize guest satisfaction.

Property Operations Management

• Take complete handover of the project plots, amenities, infrastructure, and other areas within.
• Oversee the day-to-day operations of the hospitality services within the project.
• Ensure the smooth functioning of amenities, common areas, and recreational facilities.
• Collaborate with maintenance teams to uphold property standards and address any issues promptly.

Financial Management

• Prepare and manage budgets for hospitality operations.
• Monitor expenses, revenue generation, and financial performance.
• Implement cost-effective measures without compromising service quality.
• Oversee revenue management strategies to optimize occupancy and profitability.
• Manage the property's P&L, ensuring financial goals are met or exceeded.

Team Leadership

• Recruit, train, and manage a dedicated hospitality team.
• Foster a positive and collaborative work environment.
• Conduct regular performance evaluations and provide constructive feedback.

Compliance and Regulations

• Stay informed about local regulations and ensure compliance.
• Implement and maintain safety and security protocols for the property

Experience & Education Required

• Bachelors degree in hospitality management.
• Proven experience of 2-3 years as a duty manager/front office manager in a luxury 5 Star resort properties such Oberoi, Taj, ITC Marriott.

Key Skills and Attributes

• Strong leadership and organizational skills.
• Excellent communication and interpersonal abilities.
• Knowledge of local regulations and hospitality industry trends.
• Proficient in computer applications related to hospitality management.
• Experience in revenue management and financial oversight.