Resort Manager

Zenith Leisure Holidays Limited; Rupnagar; On-site; INR 893,000 - 1,674,000; Full time

Benefits offered by this job

Cell phone reimbursement

Commuter assistance

Flexible schedule

Food provided

Health insurance

Internet reimbursement

Leave encashment

Paid sick time

Paid time off

Provident Fund

Job summary

Zenith Leisure Holidays Limited in Rupnagar, Punjab is seeking a Resort Manager to oversee all department operations and drive guest satisfaction, service quality, and financial performance.

You will lead Front Office, Housekeeping, F&B, Engineering and more, implement SOPs, manage budgets, and mentor department heads to achieve excellence while maintaining compliance and strong partner relationships.

Qualifications

• Experience managing resort/hospitality operations.
• Strong leadership and staff development.
• Excellent guest service standards.

Responsibilities

• Oversee day-to-day resort operations across all departments.
• Lead Front Office, Housekeeping, F&B, Engineering, Security, and Administration.
• Maintain high guest satisfaction and service quality.
• Develop and implement SOPs and quality standards.
• Monitor occupancy, revenue and expenses to maximize profitability.
• Ensure compliance with health, safety, and regulatory requirements.
• Recruit, train, and evaluate departmental heads and staff.
• Conduct regular meetings and performance reviews.
• Resolve guest complaints and operational issues promptly.
• Collaborate with Sales & Marketing to boost occupancy and promote offerings.
• Manage inventory, procurement and vendor relationships.
• Prepare operational reports, budgets and forecasts.

Skills

Leadership

Guest satisfaction

Budget management

Operations management

Job description

Role Summary

The Resort Manager is responsible for the overall management and successful operation of the resort. The role involves overseeing all departments, ensuring outstanding guest satisfaction, maintaining service quality, managing financial performance, and leading the team to achieve operational excellence.

Key Responsibilities

• Oversee the day-to-day operations of the resort, ensuring smooth functioning across all departments.
• Lead and coordinate Front Office, Housekeeping, Food & Beverage, Engineering, Security, Horticulture, Stores, and Administration teams.
• Ensure exceptional guest satisfaction by maintaining high standards of hospitality and service.
• Develop and implement operational policies, SOPs, and quality standards.
• Monitor occupancy, revenue, budgets, and operational expenses to maximize profitability.
• Ensure compliance with health, safety, hygiene, and statutory regulations.
• Recruit, train, mentor, and evaluate departmental heads and staff.
• Conduct regular departmental meetings and performance reviews.
• Handle guest complaints and resolve operational issues promptly.
• Coordinate with Sales & Marketing to increase occupancy and promote resort offerings.
• Monitor inventory, procurement, and vendor management.
• Prepare operational reports, budgets, forecasts, and management presentations.
• Ensure proper maintenance of resort facilities, equipment, and landscaping.
• Drive continuous improvement initiatives to enhance guest experience and operational efficiency.
• Represent the resort professionally while maintaining strong relationships with government authorities, vendors, and business partners.

Pay:

₹80,000.00 - ₹150,000.00 per month

Benefits:

• Cell phone reimbursement
• Commuter assistance
• Flexible schedule
• Food provided
• Health insurance
• Internet reimbursement
• Leave encashment
• Paid sick time
• Paid time off
• Provident Fund

Ability to commute/relocate:

• Rupnagar, Punjab: Reliably commute or planning to relocate before starting work (Preferred)

Language:

• Punjabi (Required)

Work Location:

In person