Reservations Executive

The Indian Hotels Company Limited (IHCL); Gurugram District; On-site; INR 250,000 - 350,000; Full time

Job summary

IHCL, The Indian Hotels Company Limited, part of the Tata Group, operates iconic hotels, resorts and palaces across India. We are seeking a Reservations Associate to efficiently manage room bookings, maximize occupancy and revenue, and ensure accurate records while delivering prompt, professional service to guests.

You will handle calls, emails, website bookings, OTAs, and travel agents in the PMS, respond to inquiries, update availability, promote upgrades and packages, and prepare daily

Qualifications

• Bachelor's degree holder.
• 2–5 years of relevant work experience.
• Proficient in English language.

Responsibilities

• Handle room reservation requests via calls, emails, website bookings, OTAs, and travel agents.
• Process, modify, and cancel reservations accurately in the PMS.
• Respond promptly to guest inquiries regarding availability, rates and packages.
• Monitor inventory and update availability status; promote upgrades and packages.
• Prepare daily reservation and occupancy reports; ensure compliance with policies.

Skills

Customer service

Communication

English proficiency

Education

Bachelor's degree

Job description

Job Description:

About IHCL

Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asias largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces.

Careers at IHCL

At IHCL, we believe our employees are our greatest asset. We are committed to fostering a dynamic work environment that encourages innovation, collaboration, and personal growth. Join us in creating memorable experiences and shaping the future of hospitality. Explore exciting career opportunities with us and be a part of a vibrant team that values passion, excellence, and diversity.

Job Objective

To efficiently manage room reservations, maximize occupancy and revenue, ensure accurate booking records, and deliver prompt, professional service to enhance the guest experience.

Essential Job Tasks

Handle room reservation requests through calls, emails, website bookings, OTAs, and travel agents. Process, modify, and cancel reservations accurately in the Property Management System (PMS). Respond promptly to guest inquiries regarding room availability, rates, and packages. Monitor room inventory and update availability status. Promote room upgrades, packages, and special offers to maximize revenue. Prepare daily reservation and occupancy reports. Ensure compliance with reservation policies, procedures, and service standards.

Areas of Responsibility

Handle bookings, modifications, guest queries, reporting and coordination, Prepare daily reservation reports and occupancy forecasts.

Required Qualifications

Bachelors

Work Experience

2–5 years

Languages Needed in Position

English

Key Interfaces- Internal

Revenue, Reservation compliance and internal audit

Behavioural Competencies

• Change Championship
• Collaborative Engagement
• Growth Mindset
• Guest Centricity
• Personal Effectiveness
• Process Excellence
• Result Orientation

Equal Opportunities Employment at IHCL

At IHCL, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are proud to be an equal opportunity employer and do not discriminate based on race, color, religion, gender, sexual orientation, age, national origin, disability, or any other status protected by applicable law. We encourage all qualified individuals to apply and join our team, where every voice is valued and respected.