Reservations Executive

Le Méridien Hotels & Resorts; Ahmedabad District; On-site; INR 279,000 - 446,000; Full time

Job summary

Le Méridien is seeking a Reservations specialist in Ahmedabad, India to oversee room blocks, reservations, and group market codes. You will process requests, changes, and cancellations received by phone, fax, or mail, and identify guest needs to assign the correct room type and rate.

You will explain guarantees and policies, document special requests, and help maximize revenue through effective reservation practices.

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 2 years of related work experience.
• Supervisory Experience: At least 1 year of supervisory experience.

Responsibilities

• Oversee accuracy of room blocks, reservations, and group market codes.
• Communicate company values and culture to new employees; role model behavior.
• Review and implement new Reservations procedures and policies.
• Process all reservation requests, changes, and cancellations by phone, fax, or mail.
• Identify guest reservation needs and determine appropriate room type.
• Verify availability of room type and rate; explain guarantees, policies, and cancellation rules.
• Accommodate and document special requests; answer questions about facilities and room accommodations.
• Follow sales techniques to maximize revenue; input and access data in the reservation system.
• Respond to challenges in accommodating rooming requests; escalate as needed.
• Set up proper billing accounts according to Accounting policies; document issues.

Education

High school diploma or G.E.D. equivalent

Job description

Additional Information
Job Number26114090
Job CategoryReservations
LocationRamdevnagar Cross Road Satelite Road, Ahmedabad Gujar 380015, India VIEW ON MAP
ScheduleFull Time
Located Remotely?N
Position Type Non-Management
Position Summary
Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or culture to new employees. Review and implement new Reservations procedures. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests. Set-up proper billing accounts according to Accounting policies. Troubleshoot, resolve, and document guest issues and concerns or elevate/refer to appropriate individual.
Assist management in training, scheduling, counseling, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Preferred Qualifications
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 2 years of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We’re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Méridien. In joining Le Méridien, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose,belong to an amazing global team, and become the best version of you.