Reservation Manager

Hostie - Boutique travel homes; Gurugram District; On-site; INR 400,000 - 800,000; Full time

Job summary

Hostie Holiday Homes is a boutique hospitality brand seeking a Senior Executive – Sales & Reservations to own the sales journey from enquiry to confirmed booking for curated holiday homes.

You will work with families, groups and corporate travelers, presenting the right property, negotiating, and driving targets while coordinating with operations for a seamless handover.

Qualifications

• 4–10 years in travel/hospitality sales or related fields.
• Proven ability to convert enquiries to bookings.
• Excellent follow-up and closing skills.
• Strong negotiation and objection handling.
• Fluent English and Hindi, professional communication.
• Proficient with CRM tools and spreadsheets.

Responsibilities

• Handle inbound enquiries via phone, WhatsApp, website, social media and booking platforms.
• Understand customer requirements including destination, dates, group size, budget, occasion and preferences.
• Recommend suitable Hostie property or experience based on needs.
• Prepare and present quotations clearly and compellingly.
• Follow up consistently and move enquiries through the sales funnel.
• Negotiate pricing and handle objections confidently.
• Convert enquiries into confirmed bookings and achieve monthly targets.
• Identify upsell opportunities for premium properties and longer stays.
• Maintain a healthy sales pipeline with no high-potential enquiry missed.
• Manage availability checks, confirmations, payments and reservation details.
• Coordinate with operations for a seamless handover post-booking.
• Maintain guest relationships for repeat bookings and referrals.
• Record enquiries, follow-ups, conversions and lost leads; analyze feedback.
• Share market insights with management; contribute ideas to improve processes.

Skills

Sales targets achieved

Lead-to-sale conversion

Negotiation & objection handling

English & Hindi communication

CRM proficiency

Excel / Google Sheets

WhatsApp Business familiarity

Tools

CRM systems

Excel/Sheets

WhatsApp Business

Job description

Industry Preference: Travel / Hospitality / Holiday Rentals / Tourism

About Hostie

Hostie Holiday Homes is a boutique hospitality company offering curated holiday homes, villas, farm stays, retreats and serviced apartments across key leisure and urban destinations.

We are looking for an experienced and commercially driven Senior Executive – Sales & Reservations who can take ownership of our sales pipeline and convert enquiries into confirmed bookings.

This is a sales-driven role for someone who enjoys speaking with customers, understanding their requirements, presenting the right property, handling objections, following up and closing business.

About the Role

As a Senior Executive – Sales & Reservations, you will manage the complete sales journey — from receiving an enquiry to converting it into a confirmed booking.

You will work with families, groups, corporate clients and leisure travellers and help them select the right Hostie property based on their requirements, budget, occasion and travel plans.

The ideal candidate will have strong selling and conversion experience, preferably within travel agencies, hospitality, holiday rentals or tourism.

Key Responsibilities

• Handle inbound enquiries through phone, WhatsApp, website, social media and booking platforms.
• Understand customer requirements including destination, dates, group size, budget, occasion and preferences.
• Recommend the most suitable Hostie property or experience based on the customer's needs.
• Prepare and present quotations in a clear and compelling manner.
• Follow up consistently with prospective customers and move enquiries through the sales funnel.
• Handle customer objections, pricing discussions and negotiations confidently.
• Convert enquiries into confirmed bookings and achieve assigned monthly sales targets.
• Identify opportunities for upselling premium properties, longer stays, experiences and additional services.
• Maintain a healthy sales pipeline and ensure no high-potential enquiry is missed.

Reservations & Customer Management

• Manage availability checks, booking confirmations, payment follow-ups and reservation details.
• Ensure all guest requirements and booking commitments are accurately recorded.
• Coordinate with the operations team for a seamless handover after booking confirmation.
• Maintain strong relationships with guests to encourage repeat bookings and referrals.
• Maintain accurate records of enquiries, follow-ups, conversions and lost leads.
• Track reasons for lost enquiries and identify opportunities to improve conversion.
• Share customer feedback, pricing objections, competitor activity and market insights with management.
• Contribute ideas to improve sales processes, conversion rates and revenue.

What We're Looking For

We are looking for a mature, enthusiastic and target-oriented sales professional who enjoys selling and taking ownership of results.

Required Experience

4-10 years of professional experience, with preference for candidates who have worked in:

• Travel companies
• Hotels and resorts
• Hospitality sales
• Destination management companies
• Luxury travel
• Corporate travel
• Tourism

Candidates with direct travel sales experience will be strongly preferred.

Required Skills

• Proven experience in sales and achieving targets.
• Strong enquiry-to-booking or lead-to-sale conversion ability.
• Excellent follow-up and closing skills.
• Strong negotiation and objection-handling ability.
• Confident verbal and written communication in English and Hindi.
• Ability to speak professionally with families, groups and corporate clients.
• Strong customer understanding and consultative selling approach.
• Good working knowledge of Excel / Google Sheets.
• Comfortable using WhatsApp Business and CRM systems.
• Strong attention to detail and ownership of follow-ups.
• Ability to work independently in a fast-paced environment.

Good to Have

• Experience with Airbnb, Booking.com or other OTAs.
• Existing knowledge of holiday destinations and leisure travel.
• Experience selling villas, farmhouses, retreats, hotels or vacation homes.
• Existing customer network in the travel or hospitality segment.

What Success Looks Like

The person in this role will be successful when they consistently deliver:

• Strong monthly sales revenue
• Consistent achievement of sales targets
• Fast response to new enquiries

This is not a passive reservations role. We are looking for someone who can actively sell, influence the customer and close the booking.

Why Join Hostie?

• Work with a growing boutique hospitality brand.
• Exposure to a curated portfolio of distinctive holiday homes and retreats.
• Direct interaction with leadership and the opportunity to take ownership.
• Opportunity to grow into a larger sales responsibility as the business expands.
• Fast-paced environment with significant scope to make an impact on revenue.

Compensation

Compensation will be based on experience, sales capability and demonstrated performance.

Work Mode: Full-time, On-site

Experience: 4-10 years