Relationship Support Manager - Outbound Coverage

Barclays; Mumbai; On-site; INR 800,000 - 1,500,000; Full time

Job summary

Barclays in Mumbai is seeking a Relationship Support professional to manage client relationships, prepare compelling presentations, and coordinate with Relationship Directors and product specialists to identify new opportunities. You will develop the Client Relationship Plan and ensure ongoing client satisfaction through targeted reviews and contact strategies.

The role focuses on preparing meeting materials, maintaining client databases, and driving improvements based on annual reviews, with a

Qualifications

• Client relationship management
• Presentation and communication skills
• Customer meeting preparation
• Strong organisational skills

Responsibilities

• Prepare client meeting presentations, engaging product specialists where appropriate.
• Prepare information for and attend customer meetings.
• Assist with development of and revisions to the Client Relationship Plan.
• Work with Relationship Directors to identify potential new customers and maintain a database of potential customers.
• Ensure a robust contact strategy in place to improve or grow client satisfaction.
• Undertake annual client reviews and make recommendations to Relationship Directors for areas of improvement.

Skills

Client relationship management

Presentation and communication skills

Customer meeting preparation

Strong organisational skills

Job description

Join us as a Relationship Support role where you will:

• Prepare client meeting presentations, engaging product specialists where appropriate.

• Prepare information for and attend customer meetings.

• Assist with development of and revisions to the Client Relationship Plan.

• Work with Relationship Directors to identify potential new customers and maintain a database of potential customers.

• Ensure a robust contact strategy is in place to improve or grow client satisfaction.

• Undertake annual client reviews and make recommendations to Relationship Directors for areas of improvement.

To be successful in this role, you should:

• Demonstrate strong client relationship and communication skills.

• Be able to prepare high-quality client presentations and meeting materials.

• Be able to work effectively with Relationship Directors and product specialists.

• Demonstrate strong organisational and relationship management skills.

Essential Skills/Basic Qualifications:

• Client relationship management

• Presentation and communication skills

• Customer meeting preparation

• Strong organisational skills

Desirable Skills/Preferred Qualifications:

• Experience working with Relationship Directors and product specialists.

• Experience in client reviews and relationship planning.

You may be assessed on the key critical skills relevant for success in role, such as:

• Client relationship management

• Communication

• Presentation skills

• Customer focus

• Organisation and planning

Job location is Mumbai.

Purpose of the role

To establish and nurture profitable partnerships with both corporate and individual clients. Its the bridge between the banks offerings and clients needs, ensuring mutual benefit and long-term success.

Accountabilities

• Management of client relationships to identify the clients financial goals, challenges, and risk tolerance to support the analysis of data obtained from various sources, including the investment portfolio and cash flow, to identify trends, insights, areas for improvement and additional services to support client needs.
• Research and understanding of the clients industry trends, regulatory landscape, and competitive environment to inform strategic recommendations.
• Design of customised solutions that address the clients specific needs and objectives, incorporating a range of products and services from the banks portfolio.
• Communication of the value proposition of proposed solutions, justification of recommendations, and negotiation of terms that are beneficial for both the client and the bank.
• Provision of guidance to clients to support their financial decisions, offering expert investment advice, risk management and wealth management strategies support, and updates on market trends to ensure a positive and continuous relationship.
• Assessment of financial, legal, and operational risks associated with client relationships, and implementation of measures to minimise potential losses.
• Documentation of all client interactions, transactions, and agreements to ensure transparency and auditability, and communicate findings effectively to support product development, service offerings, and the overall bank strategy.
• Monitoring of client satisfaction, revenue generated, and other relevant metrics to evaluate the effectiveness of relationship management efforts.

Analyst Expectations

• To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement.
• Requires in-depth technical knowledge and experience in their assigned area of expertise
• Thorough understanding of the underlying principles and concepts within the area of expertise
• They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources.
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others.
• OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate.
• Will have an impact on the work of related teams within the area.
• Partner with other functions and business areas.
• Takes responsibility for end results of a team s operational processing and activities.
• Escalate breaches of policies / procedure appropriately.
• Take responsibility for embedding new policies/ procedures adopted due to risk mitigation.
• Advise and influence decision making within own area of expertise.
• Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
• Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function.
• Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Make evaluative judgements based on the analysis of factual information, paying attention to detail.
• Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents.
• Guide and persuade team members and communicate complex / sensitive information.
• Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.