Relationship Officers-Micro Mortgages-Multiple Locations

Ujjivan Small Finance Bank; Baori; On-site; INR 300,000 - 400,000; Full time

Job summary

Ujjivan Small Finance Bank is seeking a Relationship Officer- Micro Mortgages at a branch. You will engage customers, convert leads to disbursement, and focus on repayment and retention to build a quality mortgage portfolio.

You will travel across the catchment area, meet prospects, and coordinate with credit to ensure timely processing while maintaining high service standards.

Qualifications

• Graduate in Commerce or relevant subjects.
• 2 years in sales and loan documentation; at least 1 year in housing/home loans.
• Fluent in local language; read/write basic English.
• Knowledge of secured/mortgage loans.
• Willingness to travel across branch catchment.

Responsibilities

• Deliver targeted business figures from the branch location.
• Achieve MLAP loan targets through acquisition and conversions.
• Maintain prospects database and manage relationships post-visit.
• Attend defined number of prospects to generate leads/references.
• Travel across catchment area to expand business.

Skills

Sales & Marketing

Communication Skills

Customer Handling

Computer Literacy

Education

Graduate in Commerce

Job description

POSITION DESCRIPTION

JOB TITLE: Relationship Officer- Micro Mortgages

GRADE: DM-II

DEPARTMENT: Micro Mortgages

LOCATION: BRANCH

SUB-DEPARTMENT: TYPE OF POSITION: Full-time

REPORTS TO: Cluster Manager- Micro Mortgages

REPORTING INTO

ROLE PURPOSE & OBJECTIVE

• Lead Generation – Conduct regular marketing and sales activities to generate leads from the identified markets
• Dealing with the Customers- Engage with the customers at the front end to ensure smooth conversions from lead stage to disbursement and also repayment, recovery and retention.

SIZE OF THE ROLE

• Shall be expected to manage a portfolio of Rs.5 Cr. Progressively
• Managing a single product across the branch catchment area
• Managing a customer base of 100 customers progressively

KEY DUTIES & RESPONSIBILITIES OF THE ROLE

• Candidate should be able to deliver targeted business figures from the location of the branch. He/She is also responsible for building a quality portfolio without compromising on quality levels.
• Achieve the set targets on MLAP Loans in terms of open market acquisition and existing potential customer conversion
• Maintain database of the prospects, meet select prospects and manage the relationship thereafter
• Attend X (to be defined) number of prospects in a day/week/month to generate leads and references for MLAP Loans
• Should be ready to travel extensively across the catchment area of the location to build the base of business

Customer (Both Internal & External)

• Interact with customers in a courteous and professional manner; provide prompt, efficient and accurate services and establish professional relationship with them, with a long-term perspective
• Guarantee confidential treatment of all the information gathered from customers and demonstrate the highest order of integrity as per the code of conduct of the organization

Internal Process

• Carry out the pre and post-loan activities related to MLAP Loans, perform simple financial analysis, present the loan applications to the sanctioning committee by adhering to the set TAT & prioritize the repayment of loans to preserve the portfolio quality
• Visit the customer’s business and home to do the assessment/evaluation, following the “Product Policy” procedures.
• Coordinate with the credit department in case of identifying discrepancies or problems in customer’s information, reports, etc. through Cluster Manager – MLAP

Innovation & Learning

• Maintain up to date knowledge of MLAP product as well as a working knowledge of other products offered in the branch
• Inform Cluster Manager – MLAP about the demand in his/her assigned branch catchment as well as on the competition on a regular basis
• Ensure adherence to training man-days/ mandatory training programs for self
• Should be updated with the latest trends in civic and local laws of the location of operation

MINIMUM REQUIREMENTS OF KNOWLEDGE & SKILLS

Educational

• Graduate in Commerce or relevant subjects

Experience (Years and Core Experience Type)

• 2 years in sales and documentation of loans of which at least 1 years in Housing Loans, home loans or loan against property in an NBFC/ Bank/HFC. Mixed experience of Sales & Credit is acceptable, but should be predominantly in sales

Certifications

• Relevant certifications shall be an added advantage

Functional Skills

• Knowledge of Secured loans/ Mortgage Loans
• Sales and marketing skills – retail financial products
• Communication Skills - fluent in the local language & can read-write basic English
• Equipped enough to read and understand the legal papers

Behavioral Skills

• Sound Product knowledge
• Willingness to travel across the branches and catchment to expand the business
• Managing customer relations
• Performance oriented

Competencies

• Good Computer Knowledge

KEY INTERACTIONS

INTERNAL

EXTERNAL

• Branch Managers
• Regional Operations, Credit
• IL Loan Officers, CROs
• Area Technical Manager
• Legal Vendors
• External marketing agencies
• Competitor Counterparts

PREPARED BY: PRESHAANTH R

DATE: 18-09-2021

REVIEWED BY: PRADEEP B

DATE: 18-09-2021

LAST UPDATED BY: TM Team

DATE: 15-01-2024