Relationship Officer Wheels Used

AU Small Finance Bank; New Delhi; Sur place; INR 300 000 - 600 000; Plein temps

Résumé du poste

AU Small Finance Bank Limited is seeking a Relationship Officer Wheels Used in Delhi to drive vehicle-finance sales. You will interface with customers and dealer networks to source, assess, and close business, ensuring timely documentation, asset delivery, and post-disbursement servicing.

Field-heavy role requiring travel and strong customer focus. The ideal candidate will manage dealer relationships, verify assets, and handle post-disbursement follow-ups with integrity and urgency, while

Qualifications

• Customer-centric mindset and actions
• Adept at handling digital business apps and software
• Hard work and detail-orientation
• Eager to learn and grow as a banking professional
• Positive mindset, ethical and high integrity
• Bias for Action and Urgency
• Ownership and accountability for results

Responsabilités

• Achieve assigned targets and productivity requirements on a monthly basis.
• Generate potential business leads from sourcing channels, follow up and close with customers.
• Assess customer profile, visit customer locations, collect documentation and reference for credit approval.
• Ensure physical delivery of vehicle from dealers and empanelled channels, monitor for pricing anomalies.
• Follow up for deferrals and post-disbursement documents in a timely manner.
• Develop and maintain relations with dealers, commercial associates, referrals and other channels to drive volumes.
• Ensure asset verification and manage non-starter/early default cases.
• Provide timely servicing of customer service requests.

Connaissances

Customer-centric mindset

Digital apps familiarity

Hard work

Detail-oriented

Eager to learn

Ownership and accountability

Description du poste

Group Company:

AU Small Finance Bank Limited

Designation:

Relationship Officer Wheels Used

Position description:

Primary interface of the bank with the customer as well as the channels for business sourcing

Primary Responsibilities:

• 1. Achieve assigned targets and productivity requirements - meet the threshold targets on monthly basis 2. Generate potential business leads from sourcing channels, follow up and bring it to closure 3. Assess customer profile, visit customer's place, collect necessary documentation and recommend customers to credit for approval 4. Ensure physical delivery of vehicle from the dealer/channel partner - stay vigilant about asset jumping/over pricing etc. 5. Follow up and collect deferrals and post disbursement documents in a timely manner. 6. Ensure only Direct sourcing from authorised dealers and empanelled channels - no third party sourcing, includes employees of other banks and financial institutions. 7. Manage relationship with dealers, Commercial Associates, referrals and other sourcing channels to generate business volumes through these channels. 8. Ensure Asset verification and Non starter-Early default cases and build relationships9. Ensure timely servicing of customer service requests

Additional Responsibilities:

• 1. No false commitments in the market place/ Misselling strictly not allowed 2. No cash transactions without official reciepts 3. share all relevant information with seniors promptly. 4. To understand the core of the bank's business philosophy and methodology 5. Explain terms and conditions to the customer with full transparency and clarity 6. Provide timely feedback on customers to the channels

Required work experience:

• Industry: BFSI
• Role: Sales Executive, Sales Officer, Customer Service Executive/Officer, Relationship Executive/Officer
• Years of experience: 0 to 3

Key Performance Indicators:

Business Volume, Average Ticket size, Boarding rate

Required Competencies:

1. Customer-centric mindset and actions 2. adept at handling digital business apps and software3. hard work and detail-orientation4. eager to learn and grow as a banking professional 5. positive mindset, ethical and high integrity6. Bias for Action and Urgency7. ownership and accountability for results

Required Knowledge:

1. Knowledge of documents pertaining to vehicle sale / purchase2. Aptitude for sales marketing - lead generating activities3. Persistence and patience in dealing with clients 4. Target Market Knowledge - Local Area geography familiarity5. Familiarity with Digital applications6. Detailed data collection/recording

Required Skills:

1. Professional Communication - Regional language proficiency, verbal and written fluency, soft-spoken2. Relationship Management - Client-Centric Approach, respectful3. Sales Forecasting Reporting

Required abilities:

• Physical: 1. Physical fitness 2. Mental agility 3. Ability to do extensive field travel/work4. Ability to handle work pressure and demanding clients

Work Environment Details:

90% - Field, 10% - Office

Specific requirements:

• Travel: High
• Vehicle: 2-wheeler

Other details:

• Contract Types: Permanent
• Time Constraints: Flexibile workhours as per business requirement
• Compliance Related:

  1. Aherence to Code of Conduct policy of the bank2. Non-disclosure of confidential information about bank, clients 3. Responsible handling of bank assets s.a. ID Card, SIM, Marketing material, digital devices, Receipt book etc.