Relationship Officer Two Wheeler

AU Small Finance Bank; Hassan; Presencial; INR 250.000 - 450.000; Jornada completa

Descripción de la vacante

AU Small Finance Bank is seeking a Relationship Officer Two Wheeler to act as the primary interface with customers and channels for business sourcing. You will manage dealer relationships, verify customer documents, and ensure timely delivery of assets.

The role involves extensive field travel (high travel) with 90% field work and 10% office work, requiring a 2-wheeler and local market knowledge in Hassan. Strong ethics and customer-centric service are essential.

Formación

• Knowledge of documents pertaining to vehicle sale/purchase.
• Aptitude for sales and marketing – lead generation.
• Persistence and patience in dealing with clients.
• Target market knowledge – local area geography familiarity.
• Familiarity with digital applications.
• Detailed data collection and record keeping.

Responsabilidades

• Achieve assigned targets and productivity requirements on a monthly basis.
• Generate potential business leads from sourcing channels, follow up and close deals.
• Assess customer profile, visit customer locations, collect documents and get credit approval.
• Ensure delivery of vehicle from dealer/channel partner and monitor for mispricing risks.
• Follow up and collect deferrals and post-disbursement documents timely.
• Ensure direct sourcing from authorised dealers and empanelled channels; avoid third party sourcing.
• Manage relationships with dealers, associates, referrals and other channels to generate business volumes.
• Ensure asset verification and manage non-starter/early default cases and maintain relationships.
• Provide timely servicing of customer service requests.

Conocimientos

Customer-centric mindset

Digital apps & software literacy

Hard work & detail orientation

Eager to learn and grow

Integrity and ethics

Bias for action

Ownership & accountability

Descripción del empleo

Group Company: AU Small Finance Bank Limited

Designation: Relationship Officer Two Wheeler

Office Location: HASSAN Hassan

Position description: Primary interface of the bank with the customer as well as the channels for business sourcing

Primary Responsibilities:

• 1. Achieve assigned targets and productivity requirements - meet the threshold targets on monthly basis 2. Generate potential business leads from sourcing channels, follow up and bring it to closure 3. Assess customer profile, visit customer's place, collect necessary documentation and recommend customers to credit for approval 4. Ensure physical delivery of vehicle from the dealer/channel partner - stay vigilant about asset jumping/over pricing etc. 5. Follow up and collect deferrals and post disbursement documents in a timely manner. 6. Ensure only Direct sourcing from authorised dealers and empanelled channels - no third party sourcing, includes employees of other banks and financial institutions. 7. Manage relationship with dealers, Commercial Associates, referrals and other sourcing channels to generate business volumes through these channels. 8. Ensure Asset verification and Non starter-Early default cases and build relationships9. Ensure timely servicing of customer service requests

Additional Responsibilities:

• 1. No false commitments in the market place/ Misselling strictly not allowed 2. No cash transactions without official reciepts 3. share all relevant information with seniors promptly. 4. To understand the core of the bank's business philosophy and methodology 5. Explain terms and conditions to the customer with full transparency and clarity 6. Provide timely feedback on customers to the channels

Reporting Team

• Reporting Designation:
• Reporting Department:

Educational qualifications preferred

• Category:
• Field specialization:
• Degree:
• Academic score:
• Institution tier:

Required Certification/s

Required Training/s

Required work experience

• Industry: BFSI
• Role: Sales Executive, Sales Officer, Customer Service Executive/Officer, Relationship Executive/Officer
• Years of experience: 0 to 3

Key Performance Indicators: Business Volume, Average Ticket size, Boarding rate

Required Competencies: 1. Customer-centric mindset and actions 2. adept at handling digital business apps and software3. hard work and detail-orientation4. eager to learn and grow as a banking professional 5. positive mindset, ethical and high integrity6. Bias for Action and Urgency7. ownership and accountability for results

Required Knowledge: 1. Knowledge of documents pertaining to vehicle sale / purchase2. Aptitude for sales & marketing - lead generating activities3. Persistence and patience in dealing with clients 4. Target Market Knowledge - Local Area geography familiarity5. Familiarity with Digital applications6. Detailed data collection/recording

Required Skills: 1. Professional Communication - Regional language proficiency, verbal and written fluency, soft-spoken2. Relationship Management - Client-Centric Approach, respectful3. Sales Forecasting & Reporting

Required abilities

• Physical: 1. Physical fitness2. Mental agility3. Ability to do extensive field travel/work4. Ability to handle work pressure and demanding clients
• Other:

Work Environment Details: 90% - Field, 10% - Office

Specific requirements

• Travel: High
• Vehicle: 2-wheeler
• Work Permit:

Other details

• Pay Rate:
• Contract Types: Permanent
• Time Constraints: Flexibile workhours as per business requirement
• Compliance Related: 1. Aherence to Code of Conduct policy of the bank2. Non-disclosure of confidential information about bank, clients 3. Responsible handling of bank assets s.a. ID Card, SIM, Marketing material, digital devices, Receipt book etc.
• Union Affiliation: