Relationship Officer-811-Digital Banking Kotak 811-Sales

Kotak Mahindra Bank Ltd; Dewas; On-site; INR 350,000 - 550,000; Full time

Job summary

Kotak Mahindra Bank Ltd invites applications for a Relationship Officer in its 811 Digital Sales team. This field-based role focuses on acquiring new customers and expanding the bank’s digital footprint.

You will drive savings and current accounts through open market activities, canopy/umbrella sourcing, and referrals, while cross-selling LI, GI, SIP, PL and FD to hit targets. You will build strong customer relationships, ensure compliance, and deliver high-quality service.

Responsibilities

• Acquire new customers through field activities and open market sourcing.
• Cross-sell LI, GI, SIP, PL and FD to customers.
• Meet acquisition and cross-sell targets in assigned areas.
• Build and maintain relationships with existing customers to enhance engagement.

Job description

As a Relationship Officer for Kotak 811 Digital Sales, you will be responsible for acquiring new customers through open market activities and driving sales of financial products. This is a high-energy, field-based role focused on building relationships, achieving sales targets, and expanding the bank’s digital footprint.

Conduct 100% field-based customer acquisition for Savings and Current Accounts through:

• Canopy and Umbrella activities
• Cold calling
• Referrals and open market sourcing

Drive cross-selling of financial products such as:

• Life Insurance (LI)
• General Insurance (GI)
• Systematic Investment Plans (SIP)
• Personal Loans (PL)
• Fixed Deposits (FD)

Work within assigned geographical areas (mapped by pin code) to meet acquisition and cross-sell targets.

Build and maintain strong relationships with existing customers to enhance engagement and product penetration.

Ensure compliance with internal processes and customer service standards.