Relationship Manager - Wealth - Mumbai

HDFC Bank Limited; Mumbai; On-site; INR 600,000 - 900,000; Full time

Job summary

HDFC Bank Limited in Mumbai seeks a Relationship Manager to build long-term client relationships, drive sales across banking products, and enhance overall client experience. You will identify opportunities, deliver tailored solutions, and ensure compliance with regulatory guidelines.

The role involves achieving income targets, managing portfolios, and coordinating with Investment Advisors. Strong communication and a client-centric approach are essential to succeed in a fast-paced retail banking

Responsibilities

• Adhere to measurable processes and target achievement across total income, net sales, new client acquisition, and liabilities growth.
• Deliver products and solutions aligned to customer needs; ensure regular contact with all client groups each month.
• Follow operating processes for desk and sales; research and recommend appropriately; minimize deviations in RM activities.
• Maintain 100 percent compliance across certifications (CIEL, AMFI, IRDA, PMS, SIF) and respond to audit alerts within timelines.
• Provide benchmark product recommendations across assets, cards, forex, and liabilities; focus on wallet share and client engagement.
• Stay updated on equity and market knowledge; demonstrate leadership, set achievable desk goals, and track progress monthly.

Job description

Job Purpose
To build and maintain strong long term relationships with clients, identify new business opportunities, drive sales, and enhance overall client experience.

Job Responsibilities

Business and Functional Performance

• Ensure full adherence to measurable processes.
• Achieve targets across total income, net sales, new client acquisition, and liabilities growth.
• Track and monitor performance metrics and drive consistent business outcomes.

Customer Engagement and Hygiene

• Deliver products and solutions aligned to customer needs.
• Ensure all client groups are met once within three months.
• Maintain regular contact with all client groups every month.
• Review client portfolios along with Investment Advisors as required.
• Achieve minimum NPS score of 80 percent.

Sales Process Adherence

• Follow all operating processes for desk and sales.
• Ensure proper research and recommendation procedures.
• Maintain less than five percent deviation across RM and Senior RM activities.
• Resolve customer complaints within agreed timelines.
• Ensure no negative feedback in audits or product observations.

Compliance and Regulatory Guidelines

• Maintain 100 percent compliance across mandatory certifications including CIEL, AMFI, IRDA, PMS, and SIF.
• Ensure no pending risk profiler updates.
• Complete recommended fund declarations and avoid exceptions or deferrals.
• Respond to Staff Audit Alerts within defined timelines.

Product Mix and Delivery

• Deliver benchmark levels of product recommendations based on customer requirements.
• Focus on banking products across assets, new to bank clients, cards, and forex as key drivers.
• Enhance wallet share for liabilities through strong client engagement.

Self Development and Knowledge Building

• Perform essential activities each month for skill growth.
• Stay updated on functional and industry knowledge.
• Demonstrate positive leadership, guide team members, and build strong relationships.
• Maintain high levels of knowledge in equity and related areas.
• Focus on excellence, result orientation, planning, and continuous improvement.
• Set clear and achievable goals aligned with desk objectives and track progress regularly.