Relationship Manager-SCF

Ujjivan Small Finance Bank Ltd.; Mumbai; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Ujjivan Small Finance Bank Ltd. seeks a Relationship Manager-SCF to drive Supply Chain Finance initiatives in the MSME segment. The role focuses on customer acquisition, self-sourcing, and cultivating Anchor team relationships to secure leads and conversions.

The ideal candidate will collaborate with channel partners to expand volumes, coordinate disbursements, and ensure timely interest servicing, repayments and renewals while maintaining portfolio health.

Qualifications

• 4 to 9 years of experience in sales of SCF or working capital products.

Responsibilities

• Acquire customers for Supply Chain Finance products including dealer, vendor finance and SCF facilities.
• Self-source potential customers as per policy and build anchor relationships to generate leads.
• Coordinate with channel partners (DSA, DMA, LSP, BC/BF) to grow business volumes across products.
• Take ownership of portfolio management including timely servicing, repayments and renewals.

Skills

Sales

SCF

Dealer finance

Channel partners

Tools

MIS systems

Lending software

Job description

POSITION DESCRIPTION

JOB TITLE : Relationship Manager-SCF

GRADE : SM

DEPARTMENT : MSME

LOCATION : Region

SUB-DEPARTMENT : Supply Chain Finance and Digital Lending

TYPE OF POSITION : Full-time

REPORTS TO : Regional Business Manager - Supply Chain Finance

REPORTING INTO : NA

ROLE PURPOSE & OBJECTIVE

• Focused customer acquisition of Supply Chain Finance – Dealer Finance, Vendor Finance, PID/SID customers for Facility.
• Self-Sourcing of potential customers as per policy,
• Focus on building relationship with Anchor team to get leads and conversion.
• Work with channel partners like DSA, DMA, LSP, BC or BF to grow business volumes across products.
• Coordinate with team for disbursement and work effectively for achieving assigned business targets.
• Take full ownership of portfolio and ensure timely interest servicing, repayment of tranches, renewal etc.
• Focus on customer service, invoice processing, collection of overdue amounts.

SIZE OF THE ROLE

FINANCIAL SIZE

NON-FINANCIAL SIZE

Monthly Business volume as per the business target. Productivity of around 2.5 – 3 Cr Monthly Fresh Limit set-up

Timely Interest serving, repayments of tranches, discounting of transactions & renewal to prevent Delinquency.

Handle minimum AUM of around 40 Cr to 50 Cr

Coordination with Credit Manager for case approval and CAD and Operations for case disbursement.

Maintains Daily sales report and sharing with supervisor.

KEY DUTIES & RESPONSIBILITIES OF THE ROLE

Business/ Financials

• Daily/ Weekly /Monthly monitoring of the accomplishment of targets according to the annual / monthly targets established for branches under his/her responsibility.
• Implement, supervise and control effectiveness of commercial strategy to reach the productivity and growth targets established.

Customer (Both Internal & External)

• Ensure customers are educated about all products / services offered by Ujjivan.
• Ensure lower customer attrition by providing different products as per customer requirement.
• Focus on lower TAT as per laid down standards.
• Focus on customer service and to foster up sale & cross sell opportunities

Internal Process

• Monitor portfolio health.
• Ensure, supervise the correct implementation of the credit procedures including all the respective tools
• Discuss strategies and changes in terms of products, capacity building, procedures etc.

Innovation & Learning

• Ensure adherence to training man-days/ mandatory training programs for self
• Ensure goal-setting, mid-year review and annual appraisal process within specified timelines for self.

MINIMUM REQUIREMENTS OF KNOWLEDGE & SKILLS

Educational

Qualifications

Person must have 4 to 9 Years of experience in sales of financial products, mainly Working Capital, Trade Finance or SCF.

Experience (Years and Core Experience Type)

4 to 9 years in sales of SCF or working capital products. Mixed experience of Sales + Credit is acceptable but should be predominantly in sales.

Functional Skills

Ability to drive sales performance. Will be required to manage customers of SCF loan at Branch level.

Ability to engage with dealers, colleagues of Anchor.

Plan & execute Marketing and Sales promotion for MSME loans

About

Awareness about different Liabilities, Insurance and loan products.

Ability to speak and read regional language(s)- is desirable. Ability to communicate in English.

Behavioral Skills

Product Knowledge

Training Skills

Willingness to travel & relocation as per business requirements and career opportunities

Managing customer relations

Performance oriented

Competencies

Computer Skills

Competent to handle MIS systems and Lending Software

KEY INTERACTIONS

INTERNAL

EXTERNAL

Product & marketing team

Branch Teams

Regional operations

Credit

Audit

Vigilance & FCU Team

Vendors

LSP Partners

DSAs

Assets Requirement Details

Desktop with i5 configuration

Laptop with i5 configuration

Laptop with i7 configuration

MS office

Email EP2 + ATP + Mvision

Email Kiosk + ATP + Mvision + Archival

Email on phone

VPN

MS Team

Mobile

Bio Metric + MDM

No

Yes

No

Yes

Yes

Yes

Yes

Yes

Yes

No

No

Application Access Requirement Details

S.N.

Application Name

Access Required

(Yes/No)

Type of Access/ Role

(Read/Write/ Maker/Checker/Authoriser)

Remarks

(If Any)

1

Finvoice

Yes

Write

2

Finacle

Yes

Read

3

4

5

PREPARED BY – Ayush Saxena (UJJ32975)

DATE: 22-01-2026

REVIEWED BY – Arpit Kaien(UJJ55907)

DATE: 24.01.2026

LAST UPDATED BY: TM Team

DATE: 12-02-2026

This is Internal document.