Relationship Manager-SARAL LOANS-Marketing Branches Operations

Kotak Mahindra Bank Ltd; Surat; On-site; INR 600,000 - 900,000; Full time

Job summary

Kotak Mahindra Bank Ltd is seeking a Relationship Manager to grow the Commercial Vehicle business under the Saral Auto segment. The role combines service excellence with sales, handling customer requests, account openings, DMAT services, and grievance resolution.

You will drive cross-selling of liability and investment products, educate customers on features, and support HNI clients, with a focus on reducing attrition while strengthening client relationships.

Qualifications

• Experience in financial services or banking preferred.
• Strong service and sales orientation.
• Experience with cross-selling and referrals.
• Ability to handle account opening and grievance resolution.
• Familiarity with liability and investment products.

Responsibilities

• Handle customer service requests.
• Sell liability and investment products.
• Enhance relationships through cross-selling and referrals.
• Educate customers on product features.
• Support relationship managers handling HNI clients.
• Maintain balance between service and sales.

Skills

Customer focus

Sales oriented

Cross-selling

Banking experience

Job description

We are looking for a customer-focused and sales-driven Relationship Manager to manage and grow the Commercial Vehicle (CV) business under the Saral Auto (SA) segment. The role involves handling customer service requests, selling liability and investment products, and enhancing customer relationships through cross-selling and referrals. The ideal candidate should have a blend of service and sales orientation with experience in financial services or banking.

Handle customer service tasks including account opening, DMAT services, and grievance resolution.

Educate customers on product features and assist with service requests like cheque book issuance.

Achieve sales targets for bank and investment products through cross-selling and referrals.

Enhance customer value by offering relevant financial solutions beyond their stated needs.

Support relationship managers handling HNI clients and ensure low attrition rates.

Maintain a balance between service excellence and sales performance.