Relationship Manager - Retail

Equitas Small Finance Bank Ltd.; Kota; On-site; INR 300,000 - 600,000; Full time

Job summary

Equitas Small Finance Bank in Kota seeks a Relationship Manager - Retail to drive loan portfolios and customer acquisition at the branch level. The role targets collections, new member onboarding, cross-sell opportunities, and high service standards.

The ideal candidate should have 1–2 years of relevant experience and a background in science, arts, or commerce. This is a permanent position in the Mortgages department within Inclusive Banking - SBL.

Qualifications

• Bachelor's degree in any discipline or equivalent.
• 1-2 years of relevant experience for the role.
• Good understanding of relationship management in retail credit.

Responsibilities

• Ensure achievement of collections target for allocated centres.
• Achieve new members through AOC and cross-sell targets.
• Maintain member retention and contribute to portfolio growth.
• Demonstrate self development and process orientation in daily activities.

Skills

Strategic Business Orientation

Customer Focus

Leadership Through Sustainability

Education

Bachelor in science

Bachelor of Arts

Bachelor of Commerce

Job description

• Inclusive Banking - SBL>North>Rajasthan>Rajasthan>Jaipur>Udaipur>Rajasthan>16053>Kota

Posted On 05 Oct 2026

End Date 20 Oct 2026

Required Experience 1 - 2 years

Basic Section

No. Of Openings 1

External Title Relationship Manager - Retail

Employment Type Permanent

Employment Category Field

Closing Date 20 Oct 2026

Organisational

Entity Equitas Small Finance Bank

Business Unit Assets

Division/Function (SBU) Inclusive Banking - SBL

Department Mortgages

Sub-Department Business

Generic Role Relationship Manager

External Title (Job Role) Relationship Manager - Retail

Division Inclusive Banking - SBL

Zone North

State Rajasthan

Region Rajasthan

Area Jaipur

PT Location Rajasthan

Branch Code 16053

Branch Name Kota

Skills

Skill

Strategic Business Orientation Customer Focus Leadership Through Sustainability

Bachelor in science Bachelor of Arts Bachelor of Commerce

Key Result Areas
Position : Relationship Officer - MFI

S.NO. DESIRED RESULT WEIGHTAGE KEY PERFORMANCE INDICATOR

1 Ensure achievement of collections target set for allocated centres. 50% % of regular Collections
(as per annexure 1)

2 Ensure achievement of new members through AOC 20% % of Achievement
(as per annexure 2)

3 Achieving the set targets for Cross Sell products 10% % of Cross Sell Penetration Achievement
% RD & APY Collections
(as per annexure 3)

4 Member Retention 10% % of Achievement
(as per annexure 4)

5 Self Development 5% Annexure 5

6 Process Orientaition 5% Annexure 6

Annexure - 1

Performance Rating Repayment % to be achieved

5 (Excellent) 100% repayment achieved by end of every month during the review period

4 (Very Good) (99.81-100)% repayment achieved by end of every month during the review period

3 (Good) (99.51-99.80)% repayment achieved by end of every month during the review period

2 (Adequate) (99.31-99.50)% repayment achieved by end of every month during the review period

1 (Far below the expectation) < 99.3 % repayment achieved by end of every month during the review period

Annexure - 2

Scoring method 5
(Outstanding) 4
(Excellent) 3
(Very Good) 2
(Good) 1
(Adequate)

% of AOC Target >120% of AOC Target (111 -120)% of AOC Target (100% - 110%) of AOC Target (90 -99)% of AOC Target <90% of AOC Target

Annexure - 3

Scoring method 5
(Outstanding) 4
(Excellent) 3
(Very Good) 2
(Good) 1
(Adequate)

% of Achievement >120% of Cross Sell Target (111 -120)% of Cross Sell Target (100% - 110%) of Cross Sell Target (90 -99)% of Cross Sell Target <90% of Cross Sell Target

Annexure - 4

Scoring method 5
(Outstanding) 4
(Excellent) 3
(Very Good) 2
(Good) 1
(Adequate)

% of Achievement >120% (111 -120)% (100% - 110%) (90 -99)% <90%

Annexure - 5

Scoring method 5
(Outstanding) 4
(Excellent) 3
(Very Good) 2
(Good) 1
(Adequate)

Average Mandays of Training per Team Member >=3 2.5-2.99 2-2.49 1-1.99 <1