Relationship Manager - HF_HOUSING FINANCE_0412_1246_1095599

Kotak Mahindra Bank; Mumbai; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Kotak Mahindra Bank is seeking a Relationship Manager - HF to develop and expand relationships with high net worth customers. The role emphasizes liabilities growth, cross-selling, and cross-division coordination to provide seamless access to bank products.

The candidate should demonstrate strong customer service and policy adherence while driving sales initiatives. Candidates should have 4–6 years of graduate-level experience or 2–4 years with postgraduate qualifications, with a solid

Qualifications

• Experience building and maintaining relationships with high net worth individuals.
• Understanding of Trade, Forex and CASA products.
• Knowledge of Commercial Assets (CC, OD, TL, Export Finance).
• Awareness of mutual funds and insurance is advantageous.

Responsibilities

• SOURCES new bank customers via external and acquisition channels.
• Cross-sell products to existing branch customers.
• Inform customers about product enhancements to grow the relationship.
• Plan and conduct sales initiatives for prospective and existing clients.
• Coordinate with group companies for seamless product access.
• Maintain complete relationship records for assigned accounts.
• Track complaints/queries and ensure timely resolution for satisfaction.

Skills

Banking relationships

Trade & Forex

Commercial assets

Mutual funds knowledge

Insurance knowledge

Education

Graduate

Postgraduate

Job description

Job Description:

Relationship Manager - HF

Develops new and expands existing High Net worth Customer relationships for liabilities (CA driven) and commercial assets.

• Sources new bank customers through external individual efforts and acquisition channel
• Ensures high levels of customer service orientation and application of bank policy.
• Cross-sells bank products to existing set of branch customers, which are mapped
• Informs customers of new products or product enhancements further to expand the banking relationship.
• Plans and conducts special sales initiatives and events for prospective and existing clients.
• Coordinates with other group companies to provide seamless access to other products.
• Maintains complete relationship record for assigned customer accounts.
• Tracks customer complaints/queries and turnaround times for customer satisfaction

Desired Candidate Profile:

• Developing and maintaining banking relationships with a select group of high net worth customers through individualized customer service.
• Very good understanding of Trade and Forex & CA.
• Very good understanding of Commercial Assets like CC, OD, TL, Export Finance
• Understanding of Mutual Funds and Insurance is an added advantage
• Graduate 4 - 6 years of experience
• Post Graduate - 2 -4 years of experience
• Customer orientation
• High energy levels with a motive to succeed