Relationship Manager - GL South

Bajaj Finserv Limited; Utnoor; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Bajaj Finance Limited is hiring a Branch Manager to lead branch operations and drive growth in gold loan products. You will oversee team performance, client engagement, and compliance across valuation, vault custody, and audits.

The role emphasizes field marketing, customer acquisition, retention, and reporting to boost profitability and customer loyalty. Experience in gold loan banking and staff development is preferred.

Qualifications

• 4-7 years of relevant experience.
• Bachelor's Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.

Responsibilities

• Responsible for overall branch operations and profitability.
• Drive field-marketing activities to improve brand visibility.
• Plan and monitor branch field marketing for a healthy lead pipeline and business growth.
• Engage customers for new acquisitions and retention of existing customers.
• Conduct valuation appraisal of pledged gold with weight purity per policy and compliance.
• Joint custodian of the Vault and safekeeping of pledged securities.
• Keep NPAs under control through follow-ups for interest collections.
• Hire, coach, mentor and train employees with timely feedback.
• Maintain quality performance and prepare branch reports for growth actions.
• Increase Gold Loan and other products (NCDs, Gold Coins) sales.
• Ensure 100% process compliance in valuation at branch.

Skills

Gold Loan

Field-marketing

Valuation appraisal

Weight purity assessment

Joint custodian of the Vault

NPAs control

Coaching, mentoring and training

Gold Coins sale

NCDs

Education

Bachelor's Degree or Post-graduation preferred

Job description

This position is open with Bajaj Finance Limited. The Branch Manager is a managerial responsibility for providing full leadership and direction to the team of employees in growing business and client base of consumer Gold Loan. The overall objective of this role is to build customer loyalty and recommend the development of business strategies or initiatives and may include the management of activities by external organizations, and the direct management of individuals.

Responsibilities

• Responsible for overall branch operations, performance profitability of the branch.
• Drive/participate in field-marketing activities of various financial products along with the team to improve brand visibility.
• Plan, conduct monitor the branch field level marketing activities to ensure health pipeline of leads resulting into business conversion branch growth
• Focus on customer engagement for new customer acquisitions retainment of old customers
• Conducting error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance
• Joint custodian of the Vault with responsibility of safekeeping of of pledged securities as per company policies
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections
• Good planning abilities are required for smooth functioning of the branch for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance
• Maintaining quality performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch
• Increase Gold Loan business, plus various other third-party products i.e., NCD's, Gold Coins sale etc.
• Responsible for correct valuation maintenance of 100% process compliance at branch.
• Manage error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance.

Required Qualifications and Experience

• 4-7 years of relevant experience required.
• Bachelors Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.

Skills

• Gold Loan
• Field-marketing
• Valuation appraisal
• Weight purity assessment
• Joint custodian of the Vault
• NPAs control
• Coaching, mentoring and training
• Gold Coins sale
• NCDs