Relationship Manager - GL South

Bajaj Finserv Limited; Hosapete; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Bajaj Finserv Limited in Hosapete, Karnataka is seeking a Branch Manager to provide leadership for a team handling consumer gold loan business. You will oversee branch operations, drive growth, ensure compliance, and build customer loyalty.

The role requires 4-7 years of relevant experience, a degree, and strong written and verbal communication. You will coordinate field-marketing activities, manage risk, and mentor staff to achieve targets.

Qualifications

• 4-7 years of relevant experience required.
• Bachelor's Degree/Post-graduation Degree preferred.
• Experience in gold loan banking, gold loan products, management or client service preferred.
• Clear and concise written and verbal communication skills required.

Responsibilities

• Oversee branch operations and profitability.
• Drive field-marketing activities to improve brand visibility of financial products.
• Plan and monitor branch field activities to maintain a healthy lead pipeline for growth.
• Focus on customer engagement for new acquisitions and retention of existing customers.
• Conduct accurate valuation of pledged gold ornaments per policy and auditing standards.
• Joint custodian of vault with safekeeping of pledged securities.
• Maintain NPAs through follow-ups for interest collections.
• Plan and organize branch operations for cohesive teamwork.
• Hire, coach, mentor, train employees and provide timely feedback.
• Prepare reports and drive actions for business growth at the branch.
• Increase Gold Loan business and related products like NCDs and Gold Coins.

Skills

Leadership

Communication

Marketing

Planning

Education

Bachelor's degree / Post-graduation

Job description

Job Summary

This position is open with Bajaj finance limited. The Branch manager is a managerial responsibility for providing full leadership and direction to the team of employees in growing business and client base of consumer gold loan. The overall objective of this role is to build customer loyalty and recommend the development of business strategies or initiatives and may include the management of activities by external organizations, and the direct management of individuals.

Responsibilities

• Responsible for overall branch operations and profitability of the branch.
• Drive and participate in field-marketing activities of various financial products with the team to improve brand visibility.
• Plan, conduct, and monitor the branch field-level marketing activities to ensure a healthy pipeline of leads resulting in business conversion and branch growth.
• Focus on customer engagement for new customer acquisitions and retention of existing customers.
• Conduct error-free valuation appraisal of gold ornaments pledged in the branch with correct weight and purity assessment as per company policy and auditing/compliance.
• Joint custodian of the Vault with responsibility of safekeeping of pledged securities as per company policies.
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.
• Good planning abilities are required for smooth functioning of the branch for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance.
• Maintaining quality performance of the business, preparing various reports of the same and taking necessary actions for growth of business in branch.
• Increase Gold Loan business, plus various other third-party products i.e., NCDs, Gold Coins sale etc.
• Responsible for correct valuation maintenance of 100% process compliance at branch.

Required Qualifications and Experience

• 4-7 years of relevant experience required.
• Bachelors Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.