Relationship Manager - DD Prime

Darwinbox Digital Solutions Pvt. Ltd.; India; On-site; INR 315,000 - 385,000; Full time

Job summary

Darwinbox Digital Solutions Pvt. Ltd. seeks a Direct Distribution Frontline Sales professional in India to promote and sell life insurance products directly to customers. You will identify client needs, build relationships and strive to meet sales targets in a fast-paced environment.

The role requires strong communication, prospecting skills and the ability to manage policy documentation and customer service throughout the sales cycle.

Qualifications

• Graduate/ Post Graduate in any discipline.
• Age group: 25-38 years.
• Min 2 years of Sales experience.
• Preferably has own conveyance.
• Previous sales experience in BFSI industry is preferred.

Responsibilities

• Lead generation: identify and prospect new clients through networking, referrals or cold calling.
• Directly promote and sell life insurance policies to prospective clients.
• Assess client needs and financial goals to recommend suitable products.
• Build and maintain long-lasting relationships for retention and satisfaction.
• Meet or exceed sales targets and performance metrics.
• Handle client inquiries and provide customer service throughout the sales process.
• Coordinate with operations for policy issuance and document processing.
• Stay updated on product regulations and industry trends.
• Report through the company sales report management system.
• Manage policy renewals and related administrative tasks.

Skills

Sales Orientation

Product Knowledge

Prospecting

Communication

Customer Understanding

Closing Skills

Job description

Job Description – Direct Distribution Frontline Sales

Band- 1

CTC - Up to 3.5 lakh rupees

JOB SUMMARY

Promoting and Selling Life insurance products directly to customers, identifying client needs, building client relationships and meeting Sales targets

KEY RESPONSIBILITIES

• Lead Generation- Identify and Prospect new clients through networking, referrals or cold calling.
• Directly promote and sell life insurance policies to prospective clients.
• Assess client needs and financial goals to recommend the most suitable insurance products as per customer need analysis and ensure right product positioning with customer.
• Build and maintain long lasting relationships with clients for retention and customer satisfaction.
• Meet or Exceed sales targets and performance metrics and achieve new business productivity & Renewal Targets.
• Handle client inquiries and provide customer service throughout the sales process.
• To manage all the operations of processing application, Forms, and Policy documentation and collaborate with operations team for timely issuance of policy.
• Maintain up to date knowledge of all insurance products and company regulations.
• Stay informed about industry trends, competitors’ offerings and regulatory updates.
• Ensure to report DSR via company’s sales report management system.
• Handle policy renewals and other administrative tasks related to policies to provide excellent customer service to the existing and new clients.
• Ensure quality follow up on assigned leads to ensure timely closure and update status on assigned leads.
• Adhere to compliance & procedural obligations as per company laid out norms.
• Take active interest in self-development needs and participate in technical, product and skills training and keep abreast of product and service developments
• Meet customers to resolve issues or queries proactively
• Handle complaints in a timely and professional manner
• Host events for customers to develop new and long-term relationship

MINIMUM/SPECIFIC EXPERIENCE

• Graduate/ Post Graduate in any discipline
• Age group: 25-38 years
• Min 2 years of Sales experience
• Preferably has own conveyance
• Previous Sales experience of BFSI industry is preferred

Competencies and Skills

• Competency - Sales Orientation
  Definition-
  Proactively researches and stays updated on new life insurance products and services

Identifies customer needs and recommends appropriate solutions

Develops strong relationships with existing customers to drive repeat business

Meets or exceeds monthly/quarterly sales targets
Skillset required-
Product Knowledge, Prospecting, Communication, Customer Understanding, Closing Skills

• Competency- Work Ethics
  Definition-
  Promotes a culture of integrity and ethical behavior within the team

Ensures sales practices comply with relevant laws, regulations, and industry standards

Provides guidance to sales representatives on ethical dilemmas and decision-making

Takes prompt action to address any unethical conduct or misconduct towards brand values

Skillset required-
Integrity, Compliance, Fairness, Responsibility, Ethical Behavior

• Competency - People and Team Leadership
  Definition-
  Communicates a clear vision and strategy for the team to achieve organizational objectives

Motivates and inspires the team to perform at a high level

Delegates tasks and responsibilities effectively to leverage team members' capabilities

Provides constructive feedback and coaching to help team members develop their skills

Skillset required-
Motivation, Teamwork, Delegation, Coaching, Support