Relationship Manager Business Banking Group - Mumbai

RBL Bank; Mumbai; On-site; INR 800,000 - 1,200,000; Full time

Job summary

RBL Bank invites a Relationship Manager BBG to lead client acquisition and portfolio management for Business Banking across multiple locations including Mumbai. You will build strong relationships, structure deals, and drive revenue through interest income and fees while coordinating with credit, operations, and product teams.

The role requires handling wallet share growth, ensuring portfolio health, and maintaining disciplined servicing and onboarding to digital channels for enhanced customer

Qualifications

• Graduate or postgraduate degree required.
• Experience in Working Capital product sales is essential (minimum 2 years).
• CA/Management Graduate preferred.

Responsibilities

• Acquire new clients and manage existing BBG portfolio; monitor book size, fee income, and delinquencies.
• Use credit knowledge and product understanding for deal structuring and client acquisition.
• Increase wallet share by cross-selling retail liabilities and exploring new income streams.
• Ensure portfolio health with timely dues, renewals, and post-disbursal document submission within TAT.
• Interact with clients regularly to ensure service delivery and onboarding to digital channels.
• Visit branches to train staff on eligible leads and support quick decisioning.

Skills

Strong sales & relationship management

Credit assessment

Trade & FX knowledge

Deal negotiation

Market knowledge of BBG customers

Education

Graduate / Postgraduate

Management Graduate / CA

Job description

Job Description:

We are pleased to inform you that we have an urgent opening for Relationship Manager BBG.

Job Title

Relationship Manager Business Banking Group

Grade

Officer grade to SM Grade

Department

Business Banking Group

Location

New Delhi, Mumbai, Chennai, Pune, Nagpur, Bangalore, Ahmedabad, Rajkot, Surat, Baroda, Kolkata, Bhubaneswar, Raipur, Hyderabad, Coimbatore

Reporting To

Regional Head Business Banking Group (BBG)

Position Purpose

Relationship Manager is responsible for acquiring New to Bank Customers and manage existing Bank Customers in the Business Banking space as well as ensure portfolio health & hygiene, and work towards Income generation through Interest income, Fees etc from Fund based and non -und based products. This position will work with key stakeholders like credit, operations, monitoring, product etc. for achievement of defined KRAs.

Position Responsibilities

Key Responsibilities

• 1. Acquire new clients and manage existing clients portfolio of Business Banking department. Monitor the portfolio closely and ensure book size, fee income, delinquency containment targets are met. Regular visits to customer to understand and explore additional funding requirement.
• 2. Use credit knowledge and knowledge of various products for deal structuring. Use Knowledge of market in order to acquire new clients and manage existing clients.
• 3. Increase wallet share of customer by cross selling retail liability products to the customer. Ensure stability of income through various revenue lines and explore avenues for new income generation from existing as well as new clients (complete 360 Degree relationship)
• 4. Ensure the portfolio health through timely servicing of dues /overdues ; timely renewals , stock statement submission, insurance submission, monitoring Out Of Order. Manage the portfolio hygiene items to ensure closure of deferrals and post disbursal document submission within approved TAT.
• 5. Regularly interact and visit customer to ensure timely service delivery and delight. Onboard customer to various digital, alternate channels for ease of transaction. Act as a one point contact for all client queries / concerns related to BBG products.
• 6. Regularly visit assigned branches and train the branch staff on eligible, qualified lead generation for BBG products. Be in constant touch with branch staff to appraise them of the case status and support for quick decisioning.

Qualifications and Experience Requirement

Qualifications Essential

Graduate / Postgraduate

Preferred

Management Graduate / CA

Experience Essential

Minimum 2 year of experience in Working Capital product sales

Competency Requirements

Skill Attribute

Business Requirements

• Strong sales and relationship management skills
• Understand Credit so as to assess Customers and Financial Statements
• Knowledge of Trade and Foreign exchange transactions.
• Ability to negotiate deals
• Market Knowledge of Business Banking customers

Behavioral Requirements

Professionalism

• Conducts duties with good judgment and in good faith

Respect

• Sensitive and responsible for what is said and done

Excellence

• Acts in a manner that earns the trust and admiration of others

Entrepreneurial

• Enterprising and take ownership of ones actions

Teamwork

• Works collaboratively to achieve the common goals and be successful together

Influence

• Influences stakeholders in a smooth, non-abrasive manner

Analytical Thinking

• The scientific approach to problem solving. Definition; Hypothesis; Facts; Analysis; Solution. Incisive Analytical Skills.

Attention to Detail

• Is meticulous and checks on the nitty gritty

Conceptual Thinking

• Ability to identify patterns or links between seemingly unrelated issues

Problem Solving

• Using generic or ad hoc methods, in an orderly manner, for finding solutions

Adaptable

• Adapts to challenging situations

Business Expectations :

Monthly NTB Business-2 customer adding upto of Rs 5 Crs/month along with income of Rs 10 lacs for metro Location and NTB of 2 Nos adding upto Rs 3-4 Crs/month along with revenue of 5 Lacs for Non Metro cities.

Where we can Hire BBG RMs