Relationship Manager - Business Banking - Affluent-AFFLUENT-Relationship Manager

Kotak Mahindra Bank; Ahmedabad District; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Kotak Mahindra Bank in India seeks a Relationship Manager for its Business Banking team serving affluent clients. You will build and nurture long‑term relationships with high‑net‑worth individuals and their businesses, tailoring solutions to their financial goals while delivering exceptional service.

The role emphasizes cross‑selling, portfolio growth, risk assessment, and collaboration with internal teams to design strategic plans for client retention.

Qualifications

• Bachelor's degree in finance, business or related field preferred.
• 3–5 years in relationship management, preferably in banking.
• Strong knowledge of banking products and affluent segment.
• Excellent interpersonal and communication skills with high‑net‑worth clients.
• Proven track record of achieving sales targets and client satisfaction.
• Analytical mindset with ability to interpret financial data.

Responsibilities

• Build and manage a portfolio of affluent clients, tailoring solutions to their objectives.
• Proactively identify client needs, offering banking products and services.
• Maintain regular communication and address client concerns promptly.
• Collaborate with internal teams to grow and retain clients.
• Stay updated on market trends to provide insightful advice.
• Conduct financial analysis and risk assessments for sound decisions.
• Prepare and present financial proposals and reports to clients.
• Attend events to expand network and represent the bank.
• Maintain professionalism and confidentiality in all interactions.
• Achieve and exceed individual and team sales targets.

Skills

Relationship management

Interpersonal skills

Sales orientation

Communication skills

Analytical skills

Education

Bachelor's degree in Finance

Tools

CRM software

Job description

Job Description:

As a Relationship Manager, you will play a crucial role in our Business Banking department, specifically catering to affluent clients. Your primary objective is to develop and nurture long-lasting relationships with high-net-worth individuals and their businesses, understanding their unique financial needs and goals. By offering personalized banking solutions and exceptional service, you will contribute to the growth and success of our affluent client base.

Responsibilities

• Build and manage a portfolio of affluent clients, understanding their financial objectives and tailoring solutions accordingly.
• Proactively identify and address client needs, offering innovative banking products and services.
• Maintain regular communication with clients, ensuring their satisfaction and addressing any concerns promptly.
• Collaborate with internal teams to develop and execute strategic plans for client growth and retention.
• Stay updated on market trends and industry developments to provide insightful advice to clients.
• Conduct thorough financial analysis and risk assessments to ensure sound decision-making.
• Prepare and present comprehensive financial proposals and reports to clients, ensuring clarity and transparency.
• Attend networking events and industry conferences to expand your professional network and represent the bank.
• Maintain a high level of professionalism and confidentiality in all client interactions.
• Achieve and exceed individual and team sales targets, contributing to the overall success of the business banking division.

Qualifications

• A bachelors degree in finance, business administration, or a related field is preferred.
• Minimum 3-5 years of experience in relationship management or a similar role, preferably in the banking industry.
• Strong knowledge of banking products, services, and regulations, particularly in the affluent segment.
• Excellent interpersonal and communication skills, with the ability to build rapport and trust with high-net-worth individuals.
• Proven track record of achieving sales targets and maintaining a high level of client satisfaction.
• Analytical mindset with the ability to interpret financial data and make informed recommendations.
• Proficiency in using banking software and tools for relationship management and client reporting.
• Strong organizational skills and attention to detail, ensuring accurate record‑keeping and compliance.
• Ability to work independently and manage a diverse portfolio of clients effectively.
• A self‑motivated and results‑driven approach to work, with a passion for delivering exceptional client experiences.