Relationship Manager - Branch Banking

Ujjivan Small Finance Bank Ltd.; Pune District; Presencial; INR 600 000 - 900 000; Tempo integral

Resumo da oferta

Darwinbox Digital Solutions Pvt. Ltd. is seeking a Relationship Manager-Branch Banking to manage an existing CASA portfolio and drive growth at the Pune branch. You will acquire new CASA customers, cross-sell MF/insurance/loans, and maintain strong customer relationships.

The role requires 3–4 years in banking with AMFI/IRDA certifications, and a focus on Liabilities products. You will work closely with Branch Managers and cross-functional teams to achieve targets.

Qualificações

• Graduate with MBA/PGDM preferred.
• Experience of 3–4 years in banking, handling privileged/mapped clients.
• Certifications include AMFI and/or IRDA.
• Good knowledge of branch banking and liability products.
• Strong relationship, execution, and customer service skills.

Responsabilidades

• Manage portfolio of branch customers, aiming growth in deposits and cross-sell.
• Acquire new to bank CASA customers through referrals and tie-ups.
• Maintain high-quality service and timely responses to customer queries.
• Update and maintain managed customer MIS and new customer acquisition data.
• Coordinate with branches and product teams to promote offerings.

Conhecimentos

Relationship management

Customer service

Sales & cross-sell

Analytical

Leadership

Communication

Formação académica

Graduate with MBA/PGDM preferred

Ferramentas

AMFI Certification

IRDA Certification

Descrição da oferta de emprego

West 4402-Vishrantwadi, Pune, Maharashtra, India ..+ 46

Permanent

Job Description

POSITIONDESCRIPTION

JOBTITLE

Relationship Manager-Branch Banking

GRADE

M

DEPARTMENT

BranchBanking

LOCATION

Branch

SUB-DEPARTMENT

TYPEOF POSITION

Full-time

REPORTSTO

BranchManager

REPORTINGINTO

NA

ROLEPURPOSE & OBJECTIVE

Theincumbent will be primarily responsible for providing Financialsolutions to meet the requirements of the existing Mappedcustomers and ensure value added customer service as well asacquiring New to Bank CASA Customers.

Responsiblefor handling the portfolio of existing Mapped CASA customers andgenerating revenue / book growth

Responsiblefor increasing Liabilities book size of relationships viabalances in accounts of existing mapped CASA customers or throughTerm Deposits, Cross selling of MF / Insurance, Loan products,acquiring family accounts and retaining the relationship

Toacquire pre-fixed New to Bank CASA customers through Open Marketreferrals / Referrals from existing CASA client base / BTLInitiatives & other tie ups

Shouldbe in close contact with the existing customers through personalvisits, mailers and phone calls and share insights on thefluctuations in interest rates, FD rates and various productofferings.

Informscustomers of new products or product enhancements to furtherexpand the banking relationship.

Maintainscomplete relationship record for assigned customer accounts.

Ensurecontinuity of high quality service, product delivery, andresponsiveness to customer needs

Trackscustomer complaints/queries and turnaround times for customersatisfaction.

Responsibleto be abreast with all policies relating to operational risk,sales processes, mis-selling etc and ensure compliance with thesame.

Developeffective ways to promote Brand awareness & Productproposition that lead to measurable business results

SIZEOF THE ROLE

FINANCIALSIZE

NON-FINANCIALSIZE

Entireliability target for the branch

CASABook – as per the branch

TASCBook – as per the branch

BB-FIGBook – as per the branch

Segmentwise book (NR, Senior Citizen, HNI etc) – as per the branch

Numbertarget for all the respective products.

CA

SA

TASC

HNI

NR

Manageportfolio of assigned branch customer holders

KEYDUTIES & RESPONSIBILITIES OF THE ROLE

Business

Responsibleannually to manage existing portfolio and acquire a new to bankportfolio of around 120 -150 Accounts.

Expectedto achieve the pre-fixed Net Book/ deposits growth (CASA Values &FD) for the year

Expectedto achieve the MOM addition of SA & CA Accounts

Settingup meetings with prospective customers, ensuring that the clientsare offered all products from Ujjivan including SA /CA / FD /Life Insurance/ Loan Products etc.

Managingthe portfolio of the customers on-boarded; ensuring their queries& requests are addressed on a timely manner; there byresulting in superior Customer Experience

Customer

Resolutionof Queries / Requests that may come from managed CASA clients;adhering to the TAT

Providingthe best alternate channel experience for the customer through IB/ MB/ CIB & Phone Banking

ProvideDoorstep service to managed customers, where-ever required

Implementingnecessary training for staffs to enable them to handle managedcustomers

Internalprocess

Streamliningthe process of customer on-boarding and ensuring seamless processduring the same

Workingtowards eliminating bottlenecks in the Account Opening processand rejuvenating the customer journey with Ujjivan

Conversionof all form based processing to digital process, with minimaldocumentation in the long run

Responsiblefor updating and maintaining all Managed Customer upsell relatedMIS as well as New Customer acquisition done by RM (Calls,Prospects, Meetings, Business Conversions)

Learning& Performance

Ensureadherence to training man-days/ mandatory training programs forself

Ensuregoal setting, mid-year review and performance appraisal processesare completed within specified timelines

Timelytraining of Branch staff, so as to ensure product knowledge &change in processes are communicated in a timely manner

MINIMUMREQUIREMENTS OF KNOWLEDGE & SKILLS

Educational

Qualifications

Graduate,with a Masters or MBA / PGDM Preferred.

Experience

Preferredexperience of 3 - 4 years in Banking specific managing Privileged/ Mapped clients

Certifications

AMFI/ IRDA Certified

FunctionalSkills

Goodknowledge of Branch Banking & Liability products

ServiceOriented

Analyticand technology oriented

GoodRelationship Management skills with existing & new Customers

Demonstratedleadership experience in interacting with cross-functional teamswith a sound understanding of key business drivers

BehavioralSkills

ExecutionSkills

RelationshipSkills

CustomerService Orientation

DrivingExecution

Building Partnerships

KEYINTERACTIONS

INTERNAL

EXTERNAL

BranchTeams (BMs / SOs / CCR / RSM)

Marketing

Product& TPP Team

AlternateChannels

Companieswhere Managed SA Relationship Account exists – via SalaryAccounts

MappedInsurance Company staff

DATE:14-02-2024

REVIEWEDBY: Jyothi Mohan

DATE:15-02-2024

LASTUPDATED BY: TM Team

DATE:17-02-2024

Job Snapshot

Updated Date

09-06-2026

Job ID

UJJ-JOB-3061

Department

BRANCH BANKING

Location

Location West 4402-Vishrantwadi, Pune, Maharashtra, India ..+ 46