Relationship Manager-AGRI-FIN-TRACTOR LOANS AND RETAIL(TFE)-Marketing Branches Operations

Kotak Mahindra Bank Ltd; Prakasam; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Kotak Mahindra Bank Ltd invites applications for Relationship Manager-TFE to handle account openings, DMAT setup, grievances, and cross-sell investment products. You will deliver high-quality advice, keep service speed, and meet sales targets with a customer-centric approach.

You will source working capital loans for agri, MSME sectors, manage relationships with CAs and DMAs, and coordinate with credit, treasury, and operations for seamless service.

Qualifications

• Graduate with 1–3 years' experience in financial services or banks.
• Exposure to sales-oriented roles and customer service.
• Understanding of financial products and processes such as DMAT/open accounts.

Responsibilities

• Handle customer service requirements like account opening and DMAT accounts.
• Educate customers on product features and cross-sell assets.
• Source working capital loans for Agri, food processing, and MSME sectors with ticket sizes ₹2 crore–₹25 crore.
• Build and manage relationships with CAs, financial consultants, DMAs and Kotak Bank branches.
• Collaborate with internal teams for seamless service delivery and timely resolution of queries.

Skills

Sales orientation

Customer service

Financial products knowledge

Relationship building

Education

Graduate

Tools

CRM software

Job description

Relationship Manager-TFE

JOB DESCRIPTION

To handle customer service requirements like account opening, DMAT account opening, grievances, liability product selling, education on product features, cheque book issuance. Quality of advice given to customers as determined by customers and supervisor. Speed and efficiency of service given. Sales targets for bank and investment products. Going beyond the professed need of the customer by providing other products. Enhancement of customer value. Cross-sale of assets products. Back-up to relationship managers holding HNI relationships. Ensure low attrition ratios. Customer acquisition through referrals from existing customers. Graduates with total experience of 1-3 years with relevant exp of atleast 1 year in financial services or banks. Equal blend of service and sales orientation. In the absence of equality, sales orientation as a skew will be acceptable. Experienced customer service candidates from financial services ( those from MFund, securities houses etc) with sales orientation can be considered.

Source working capital loans for Agri-related, food processing, and MSME industries Ensure monthly disbursements with ticket sizes ranging from ₹2 crore to ₹25 crore Achieve a minimum of 3 new cases per month and meet at least 2 new leads daily Build and manage relationships with CAs, financial consultants, DMAs, and Kotak Bank branches Collaborate with internal teams (credit, trade finance, CMS, treasury, legal, operations) for seamless service delivery Maintain strong follow-up and ensure timely resolution of customer requirements and complaints Understand and evaluate financial documents including balance sheets and P&L statements Leverage knowledge of property/legal aspects for mortgage-based lending Maintain accurate documentation and reporting of business activities Operate with the mantra of “Speed, Scale, and Skill” in all business efforts

Source working capital loans for Agri-related, food processing, and MSME industries Ensure monthly disbursements with ticket sizes ranging from ₹2 crore to ₹25 crore Achieve a minimum of 3 new cases per month and meet at least 2 new leads daily Build and manage relationships with CAs, financial consultants, DMAs, and Kotak Bank branches Collaborate with internal teams (credit, trade finance, CMS, treasury, legal, operations) for seamless service delivery Maintain strong follow-up and ensure timely resolution of customer requirements and complaints Understand and evaluate financial documents including balance sheets and P&L statements Leverage knowledge of property/legal aspects for mortgage-based lending Maintain accurate documentation and reporting of business activities Operate with the mantra of “Speed, Scale, and Skill” in all business efforts