Relationship Manager - Affordable Mortgage Loans

IDFC FIRST Bank; Dadri; On-site; INR 3,00,000 - 5,00,000; Full time

Job summary

A leading bank in India is seeking a Relationship Manager for its Affordable Mortgage Loans department. The role focuses on delivering exceptional client service and driving sales to acquire new clients. Candidates should have a graduate degree and 0-2 years of experience. Responsibilities include generating leads, ensuring portfolio quality, and advocating digital tools for efficiency. The ideal candidate will mentor team members and collaborate cross-functionally.

Qualifications

• Strong focus on customer retention and relationship management.
• Experience in driving product sales and acquiring new clients.

Responsibilities

• Generate sales opportunities for self and team members.
• Focus on acquiring new clients for the mortgage portfolio.
• Ensure the overall quality of the loan book.
• Use digital tools to enhance customer engagement.
• Mentor and support team members towards goals.

Skills

Customer retention

Sales and marketing

Relationship management

Digital tools advocacy

Education

Graduate

Job description

Job Requirements

Role/ Job Title: Relationship Manager-Affordable Mortgage Loans

Function/ Department: Affordable Mortgage Loans

Job Purpose

• To deliver exceptional client service with a strong focus on customer retention and long-term relationship management.
• Drive product sales and spearhead the acquisition of new clients to support business growth and market expansion.

Roles & Responsibilities

• Generate sales opportunities for both self and team members by proactively identifying and pursuing potential leads.
• Customer Acquisition: Focus on acquiring new clients, with a strong emphasis on building a high-yield Affordable Mortgage portfolio.
• Portfolio Quality: Ensure the overall health and quality of the loan book through diligent monitoring and risk management.
• Digital Adoption: Embrace and advocate the use of digital tools and platforms to drive efficiency and enhance customer engagement.
• Team Development: Lead by example—groom, mentor, and support team members to achieve their professional goals and business objectives.

Secondary Responsibilities

• Customer Service & Compliance: Uphold the highest standards of customer experience and ensure strict adherence to regulatory and compliance norms.
• Cross-Functional Collaboration: Build strong relationships with colleagues across different business verticals to identify and capitalize on cross-selling opportunities.

Qualifications

Graduate

Years Of Experience

0-2 Years