Relationship Manager

The Future University; Sahibzada Ajit Singh Nagar; On-site; INR 3,00,000 - 5,00,000; Full time

Job summary

An educational institution in Punjab seeks a motivated individual for client relationship management. You will build and nurture long-term client relationships, convert leads into enrollments, and manage client communications. Ideal candidates possess strong communication and negotiation skills, with up to 1 year of relationship management experience. Join a dynamic team committed to client satisfaction.

Qualifications

• 0-1 years of experience in relationship/account management.
• Strong communication, negotiation, and interpersonal skills.
• Customer-centric mindset with a proactive attitude.
• Ability to handle multiple clients and prioritize tasks effectively.

Responsibilities

• Build and nurture long-term relationships to ensure client satisfaction.
• Call potential leads, understand their needs, and convert them into enrollments.
• Handle incoming calls and resolve client concerns promptly.
• Act as a bridge between clients and internal teams to deliver seamless service.
• Maintain accurate records and track engagement.

Skills

business relationship management

negotiation

communication

Job description

Key Responsibilities

• Client Relationship Management – Build and nurture long-term relationships to ensure client satisfaction and retention.
• Lead Conversion & Revenue Growth – Call potential leads, understand their needs, and convert them into course enrollments.
• Client Support & Communication – Handle incoming calls, resolve client concerns promptly, and provide regular updates.
• Collaboration & Coordination – Act as a bridge between clients and internal teams (category, marketing, product) to deliver seamless service.
• CRM & Data Management – Maintain accurate records, track engagement, and identify upselling/cross-selling opportunities.

Requirements

• 0-1 years of experience in relationship/account management.
• Strong communication, negotiation, and interpersonal skills.
• Customer-centric mindset with a proactive attitude.
• Ability to handle multiple clients and prioritize tasks effectively.

Skills: business relationship management, negotiation, communication