Regional Operations Director

WPP Media; Mumbai, Bengaluru; On-site; INR 3,000,000 - 6,000,000; Full time

Job summary

WPP Media in India seeks an APAC Operations Director to lead financial operations, governance and process improvement across APAC, reporting to OpenDoor leadership. The role focuses on driving regional performance, risk management, and operational excellence in a fast-paced, matrixed environment.

The role requires strong leadership, project management, and stakeholder management skills, with a track record in transforming media operations and delivering scalable improvements.

Qualifications

• Strong experience in media, business operations, financial operations, or operational leadership roles.
• Good understanding of media agency functions, delivery models, and financial processes.
• Proven track record of driving operational improvement, transformation, and organisational change.
• Experience implementing governance frameworks, controls, and performance management processes.
• Strong stakeholder management skills, with the ability to influence and challenge senior leaders.
• Excellent project and programme management capabilities.
• Outstanding communication, relationship-building, and problem-solving skills.
• Experience leading and developing high-performing teams in a fast-paced, matrixed environment.

Responsibilities

• Own the APAC financial operations strategy, driving improvements in financial health, controls, accuracy, and process compliance across all markets.
• Establish governance frameworks and performance standards across billing, revenue recognition, PO management, commission reconciliation, and financial reporting processes.
• Partner with Global Commercial and FinOps teams to ensure consistent adoption of global standards, controls, and SOX requirements across APAC.
• Lead resolution of significant financial operational risks, trends, and recurring process failures.
• Own the regional operational improvement roadmap, identifying opportunities to simplify, standardise, automate, and scale operational processes.
• Ensure operational processes remain fit for purpose and aligned to evolving business and client requirements.
• Sponsor cross-functional initiatives that improve efficiency, reduce operational risk, and strengthen governance.
• Act as the regional escalation point for complex operational challenges requiring structural or process change.
• Establish and monitor operational performance measures across APAC, including financial compliance, workflow adoption, PBR performance, and operational service quality.
• Lead regional operational reviews, ensuring actions, risks, and opportunities are actively managed and resolved.
• Drive accountability for adherence to agreed operational standards, policies, and ways of working.
• Provide operational performance reporting and insights to regional and global leadership teams.
• Lead APAC participation in global transformation programmes, operational initiatives, and platform deployments.
• Prioritise and oversee regional operational projects, ensuring alignment with business objectives and strategic priorities.
• Coordinate cross-market delivery of operational change programmes and process improvements.
• Ensure project outcomes are effectively embedded into business-as-usual operations.
• Partner with market and regional leaders to identify capability gaps, onboarding requirements, and opportunities to improve operational maturity.
• Support implementation of consistent onboarding, role clarity, and operational standards across markets.
• Build strong relationships with regional stakeholders to ensure Operations remains aligned to business needs while maintaining global consistency.
• Lead and develop the APAC Operations team, setting clear priorities, objectives, and performance expectations.
• Coach and support team members to build capability, drive accountability, and encourage continuous improvement.
• Allocate resources and workload to ensure effective delivery against regional and global priorities.
• Foster a collaborative, high-performing team culture focused on operational excellence and stakeholder partnership.

Skills

Leadership

Stakeholder management

Project management

Operational leadership

Financial operations

Job description

WPP is the trusted growth partner for the world’s leading brands. With exceptional talent, trusted data and intelligence, and world-class partnerships – all united by ourpioneeringagentic marketing platform, WPP Open – we help clients navigate change, capture opportunity, and deliver transformational growth.

WPP Media is WPP's AI-driven media operating unit, bringing together media, data, and partnerships to deliver creative personalisation at scale. Connected through WPP Open and powered by Open Intelligence, clients see exactly where, how, and why their media investment is working.

About WPP Media

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com.

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values:

• Be Extraordinary by Leading Collectively to Inspire transformational Creativity.
• Create an Open environment by Balancing People and Client Experiences by Cultivating Trust.
• Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise.

About the role

We are searching for a talented and enthusiastic individual to join our OpenDoor team as an APAC Operations Director. This is a full-time position based in India. This role plays a crucial part in supporting WPP's mission to deliver consistency, delivery excellence and best in class service for Amazon in every country across its diverse businesses.

Responsibilities

The APAC Operations Director will focus on six areas, working continuously with OpenDoor leaders to ensure success across each aspect for OpenDoor in APAC.

Financial Operations

• Own the APAC financial operations strategy, driving improvements in financial health, controls, accuracy, and process compliance across all markets.
• Establish governance frameworks and performance standards across billing, revenue recognition, PO management, commission reconciliation, and financial reporting processes.
• Partner with Global Commercial and FinOps teams to ensure consistent adoption of global standards, controls, and SOX requirements across APAC.
• Lead resolution of significant financial operational risks, trends, and recurring process failures.

Process & Continuous Improvement

• Own the regional operational improvement roadmap, identifying opportunities to simplify, standardise, automate, and scale operational processes.
• Ensure operational processes remain fit for purpose and aligned to evolving business and client requirements.
• Sponsor cross-functional initiatives that improve efficiency, reduce operational risk, and strengthen governance.
• Act as the regional escalation point for complex operational challenges requiring structural or process change.

Operational Excellence

• Establish and monitor operational performance measures across APAC, including financial compliance, workflow adoption, PBR performance, and operational service quality.
• Lead regional operational reviews, ensuring actions, risks, and opportunities are actively managed and resolved.
• Drive accountability for adherence to agreed operational standards, policies, and ways of working.
• Provide operational performance reporting and insights to regional and global leadership teams.

Project Management

• Lead APAC participation in global transformation programmes, operational initiatives, and platform deployments.
• Prioritise and oversee regional operational projects, ensuring alignment with business objectives and strategic priorities.
• Coordinate cross-market delivery of operational change programmes and process improvements.
• Ensure project outcomes are effectively embedded into business-as-usual operations.
• Partner with market and regional leaders to identify capability gaps, onboarding requirements, and opportunities to improve operational maturity.
• Support implementation of consistent onboarding, role clarity, and operational standards across markets.
• Build strong relationships with regional stakeholders to ensure Operations remains aligned to business needs while maintaining global consistency.
• Lead and develop the APAC Operations team, setting clear priorities, objectives, and performance expectations.
• Coach and support team members to build capability, drive accountability, and encourage continuous improvement.
• Allocate resources and workload to ensure effective delivery against regional and global priorities.
• Foster a collaborative, high-performing team culture focused on operational excellence and stakeholder partnership.

Qualifications

• Strong experience in media, business operations, financial operations, or operational leadership roles.
• Good understanding of media agency functions, delivery models, and financial processes.
• Proven track record of driving operational improvement, transformation, and organisational change.
• Experience implementing governance frameworks, controls, and performance management processes.
• Strong stakeholder management skills, with the ability to influence and challenge senior leaders.
• Excellent project and programme management capabilities.
• Outstanding communication, relationship-building, and problem-solving skills.
• Experience leading and developing high-performing teams in a fast-paced, matrixed environment.

Life at WPP Media & Benefits

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

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