REGIONAL IS OPERATIONS LEADER - R&D APAC

OP Mobility; Pune District; On-site; INR 3,500,000 - 6,000,000; Full time

Job summary

OPmobility is seeking a Regional IS Operations Leader APAC to oversee IS operation service delivery for the region and ensure alignment with Group IS/IT policies and procedures for R&D stakeholders.

The role acts as the IS R&D operations representative in regional committees, coordinating with Global IS Product Operations and Central Services to maintain business continuity while identifying risks and improvement opportunities in regional processes.

Qualifications

• Bachelor’s or Master’s degree in information systems, Computer Science, or equivalent.
• ITIL V3 or 4 certification (Service Operations or Service Management) preferred.
• Project Management or Service Delivery Management certification (PMP, PRINCE2) is an advantage.
• At least 6–8 years of IT Operations experience, including 3 years in service delivery management.
• Proven experience managing SLAs and KPIs in a regional or global IS service context.
• Demonstrated success coordinating Build-to-Run transitions and operational readiness.

Responsibilities

• Oversee IS operation service delivery for APAC region.
• Deploy Group IS/IT policies, standards, and procedures to R&D stakeholders.
• Act as IS R&D operations representative in IS operation committees.
• Coordinate between Global IS Product Operations, Central Services, and regional teams to ensure business continuity.
• Analyze incidents and services, drive continuous improvements with AMS partners.
• Manage regional changes and ensure operational readiness before deployments.

Skills

IT Operations

Service Delivery

SLA & KPI management

Regional/global IS service

Build-to-Run transitions

Education

Bachelor’s or Master’s degree in information systems or Computer Science

ITIL V3 or 4 certification (Service Operations/Service Management)

Project/Service Delivery Management certification (PMP/PRINCE2)

Job description

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REGIONAL IS OPERATIONS LEADER - R&D APAC

Hungry for challenges? Join a group with innovation at its heart and contribute to the automotive revolution!

OPmobility is a world-leading provider of innovative solutions for a unique, safer and more sustainable mobility experience. Innovation-driven since its creation, the Group develops and produces intelligent exterior systems, customized complex modules, lighting systems, clean energy systems and electrification solutions for all mobility companies. With a €11.4 billion economic revenue in 2023, a global network of 152 plants and 40 R&D centers, OPmobility relies on its 40,300 employees to meet the challenges of transforming mobility.

Our ambition? Provide automakers with cutting-edge equipment and solutions to develop tomorrow’s clean and connected car.

Regional IS Operations Leader APAC will o versee the IS operation service delivery for his region and communicate regularly in relevant regional instances, especially to deploy Group IS/IT policies, standards, and procedure level to R&D stakeholders.

He/she will a ct as the IS R&D operations representative for his region in IS operation R&D committees . For local applications support, he/she will ensure smooth coordination between Global IS Product Operations, Central Services Teams,andAMERregional teams tomaintainbusiness continuity, i dentifyrisks, bottlenecks, and improvement opportunities in operational processesof his region.

Main activities

Preventive maintenance / Continuous improvement

• Analyse user survey for his region, identify improvement action, drive some of them
• Analyse usage monitoring of licenses in his region and propose some actions plan to minimize license denials , including but not limited to communication of best practice for usage, change in license mix, purchase of new license
• Critical incident management: mobilize and lead task forceuntil resolution ofmajor IS incidentsin his time zonein a timely manner, withappropriate escalation. Communicate status regularlyto users andR&D / D&IS management. CreateMajor Breakdown reports after resolution with lesson learnt and action plan to avoid same incident againand/orincrease resolution time
• Non-critical incidents/servicerequests:manage some non-critical incidents/service requestsdirectly, as exception in case of peak.
• Continuous improvement: providemonthlyanalysis of incident and service request service performancein his region, and propose someimprovement actions,alignedwithAMSpartners.

Standard Change Management

Regional changes: manage urgent standard changesfor the region, ensuring risk assessment, coordination, andtimelyexecution, following governanceandstandards.

All changes:validateoperational readinessfor his regionbeforechangeimplementation,account forappropriatecommunicationtoimpactedusers and their management.

Track and report regional change performance,propose some improvement actions / drive some of them

Localprojects : Ensure regional projects and evolutions handovers are executed following the Build-to-Run framework, propose changes to R&D IS CAB (Change Advisory Boards)

Globalprojects :s upport local testing(egperformance testing), acceptance, and onboarding new services into operations, representhisregion in R&D IS CABs*

Required profile and experience

Bachelor’s or master’sdegree in information systems, Computer Science, or equivalent

ITIL V3 or 4 certification (Service Operations or Service Management) preferred.

• Project Management or Service Delivery Management certification (e.g., PMP, PRINCE2) is an advantage.
• At least 6-8 years of IT Operations experience, including 3 years in service delivery management.
• Proven experience managing SLAs and KPIs in a regional or global IS service context.
• Demonstrated success in coordinating Build-to-Run transitions and operational readiness

As a responsible company, OPmobility pays particular attention to diversity and equality within its teams and the Group commits to treat all job applications equally.