Regional HRBP- AM/DM- Mumbai

Paytm Payments Services; Mumbai; On-site; INR 1,100,000 - 1,900,000; Full time

Job summary

Paytm Payments Services is seeking an HR Business Partner to lead the HR function regionally, partnering with the business to drive growth and talent planning. The HRBP will work with business leaders and HR leadership to implement the HR strategy and ensure data integrity across the employee lifecycle in the Mumbai region.

Key tasks include policy adherence, leave management, audits support, handling grievances, acting as regional HR SPOC, and driving engagement through townhalls, with a focus

Qualifications

• 5–7 years of experience in a core HRBP role.
• Experience handling performance management processes.
• Experience reviewing development plans and their execution.
• Ability to implement new HR strategies and manage stakeholders.
• Proficiency with MS Excel, PowerPoint, Google Sheets.
• Hands-on with digital HR tools/HRIS management.

Responsibilities

• Validate and maintain employee master data accuracy throughout lifecycle.
• Ensure policy adherence and legal compliance in the region.
• Accurate tracking and management of employee leaves.
• Support internal and external audits and provide required data/documentation.
• Handle employee grievances and manage first-level escalations, ensuring resolution within TAT.
• Act as the primary HR SPOC for regional leaders and field teams.
• Support engagement initiatives and organize regional townhalls and communication forums.
• Manage regional HR trackers and dashboards focusing on attrition, attendance, escalations.

Skills

Core HRBP experience

Performance management

Development plans execution

Stakeholder management

MS Excel/PowerPoint/Google Sheets

HRIS management

Tools

HRIS system

Job description

About Us– Paytm is India's payment Super App offering consumers and merchants most comprehensive payment services. Pioneer of mobile QR payments revolution in India, today, Paytm is India’s largest payment company by Users, Merchants, Payment Transactions and Revenue. Paytm’s mission is to drive financial inclusion in India and bring half a billion Indians into the mainstream economy through technology-led financial Services. Paytm enables commerce for small merchants and distributes various financial services offerings to its consumers and merchants in partnership with financial institutions.

Paytm has been a pioneer in the merchant space by introducing innovative solutions like QR codes to accept payments and Sound-box to recon payments by voice alerts. We are also distributing loans to these partners via our ‘Paytm for Business’ App.

About the role:

This role includes leading the HR Function at the regional level to partner with and advises the business. The HR Business Partner(HRBP) will be responsible for working closely with the business to support the achievement of growth objectives and future talent needs.

The HRBP has overall accountability for the assigned Stakeholders, working closely with the business and HR leadership to implement the HR strategy.

Expectations/ Requirements :

1. Validate and maintain the integrity and accuracy of employee master data throughout the employee lifecycle

2. Ensure strict policy adherence and maintain legal compliance within the region.

3. Accurate tracking and management of employee leave

4. Support internal and external audits and investigations by providing required data and documentation

5. Handle employee grievances and manage first-level escalations efficiently, ensuring resolution within the defined Turnaround Time (TAT)

6. Act as the primary HR SPOC for all regional leaders and field teams, providing immediate and expert HR support and guidance 7. Support engagement initiatives and organize/ facilitate regional Townhalls and other communication forums

8. Manage regional HR trackers and dashboards focused on key metrics such as:

• Monitoring and controlling attrition rates
• Tracking and analysis of attendance trends
• Logging and managing escalations and resolutions.

Superpowers/ Skills that will help you succeed in this role :

1. 5-7years of experience in a core HRBP role.

2. Must have handled Performance Management.

3. Should be able to Review developmental plans & their execution for all employees.

4. Must be able to execute and implement new strategies. Stakeholder Management.

5. Hands-on with MS Excel, PowerPoint, and presentation skills and Google sheets

6. Hands-on experience in digital tools/ HRIS Management.

Why join us? :

Merit-based culture that thrives on self-motivated & driven individuals who are set out to make a successful career in India’s fastest growing Fintech Organization. Agile & democratic setup that gives space to your creativity, offers opportunity to work at scale coupled with an environment that encourages diverse perspectives at all times. Compensation: If you are the right fit, we believe in creating wealth for you with enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed it.India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story.