Regional Collection Manager - Retail Unsecured Flows - Hyderabad

Aditya Birla Capital; Telangana; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

Aditya Birla Finance Ltd. (ABFL) seeks a Regional Collections Manager for PL/BL and Retail Flows with Pan India responsibilities. You will drive resolution in early delinquency buckets, manage collections across zonal regions, and lead a team under the National Collections Head.

The role focuses on minimizing NPAs, optimizing ECL, and implementing ABFL collections strategies. Strong people management and agency liaison skills are essential for success.

Qualifications

• Experience in collections operations at zonal/regional level.
• Ability to manage ECL, Stage 1 & 2.
• Vendor management and agency oversight.

Responsibilities

• Monitor delinquency and minimize ECL for portfolio.
• Drive higher resolution rates resulting in reduced ECL.
• Oversee vendor agencies to ensure timely collections.
• Develop MIS and reports for management and strategy reviews.

Job description

Business

Financial Services

Reports to: Function

Sales

Basic Details: Fill the required information about business, unit, location, position, reports to position and date of updation of JD

Business

Financial Services

Unit

Aditya Birla Finance Ltd.

Location

Pan India

Poornata Position Number of the job

Reports to: Poornata Position Number

00164344

Poornata Position Title of the job

Regional Collections Manager- PL,BL,STUL (Retail Flows)

Reports to: Poornata Position Title

SH-NCH-RL CO-PIL/BIL-Mum

Function

Risk Management and Compliance

Reports to: Function

Sales

Department

Risk & Legal & Collections

Reports to: Department

Risk & Legal & Collections

Designation Of The Employee

Regional Collections Manager- PL,BL,STUL (Retail Flows)

Manager’s Designation

National Collections Head – BL,PL,STUL (Retail Flows)

Date of writing/ Updation of JD

20 th Jan 2023

Job Purpose

To drive resolution and normalization in the earliest delinquent buckets (Front-End) of entire retail portfolio in order to meet ECL provisioning and minimize NPAs as per ABFL policies and collections strategy at a Zonal/Regional Level

Dimensions

Team Size

Flows – 11 – 15

Other Quantitative and Important Parameters for the job

• Managing a BIL/PIL book at a zonal level, which usually is around 700-800 Cr in BIL and another 500 Cr in PIL (Large Ticket >10 Lacs) (Per Zone)


• ECL management of Stage 1 & 2


• High Resolution and Rollback efficiencies in Flows (Pre-NPA Buckets)


• Cost Efficiency Save – By Internalizing the team – 30% Cost Save

Job Context & Major Challenges

Organization Context

Aditya Birla Finance Limited ("ABFL") is a lending subsidiary of Aditya Birla Capital Limited. ABFL is registered with RBI as a Systematically Important Non-Deposit accepting Non-Banking Finance Company (NBFC). ABFL is one of the top private diversified NBFCs in India. As of 31-Dec’20, ABFL has a pan-India presence with 91 branches and a lending book of Rs. 45,560 Crores.

ABFL offers end-to-end lending solutions to a diverse set of customers - Retail, HNI, MSMEs, and Mid & Large Corporates through secured as well as unsecured loan products. The diverse range of lending products includes Retail Small Ticket Secured and Unsecured Loans, Unsecured Personal Loans, Unsecured Business Loans, Health & Education Loans, Digital B2B2C and B2B2B Small Ticket Loans, Small Business Secured Loans, Loans Against Property (LAP), Lease Rental Discounting (LRD), Construction Finance (to Real Estate Developers), SME Loans, Capital Markets Loans (Loan Against Shares), Supply Chain Finance, Mid and Large Corporate Loans, and Infrastructure Finance loans. ABFL also has a Wealth Management division.

ABFL is rated “AAA” by India Ratings, ICRA and CARE (reaffirmed in 2020). ABFL secured the ABG Business Excellence Award in 2017 (Silver), and 2015 (Bronze), and multiple other Awards on forums like CII.

Job Context

Collections function carries out monitoring of client wise exposure and portfolio exposure to identify ‘early warning signals’ of stress and to minimize NPAs. This monitoring is done by dedicated teams who specialize in managing delinquent customers who have come under financial stress due to unfavourable market events / changes in business patterns and as well as from those customers who have intentionally stopped payment of dues with mala-fide intentions. It also carries out overdue loan recovery from defaulting clients.

The unsecured high ticket segment comprises PL/BL accounts with ticket sizes ranging 10L-100L. This role is responsible for enhancing business profitability through effective management of the delinquent portfolio in the respective region. The incumbent will be accountable for field collections for the customers in the region. For this segment, the collections model would move towards an In-House Model for flows (for ticket sizes >10L) and partly agency-driven (for specific accounts that require vendor support) so the zonal manager will need to competent in managing both.

Key Result Areas

Supporting Actions

• Monitor and Control delinquency and minimize ECL for portfolio


• Drive higher resolution rates resulting in reduced ECL


• Review, maintain control and Optimize the cost incurred towards collections of dues.


• Daily monitoring and regular reviews of delinquent portfolio

Portfolio review and monitoring

• Monitor customer accounts across the region, identifying and flagging likely cases of default or delayed payment


• Work with non-performing defaulting borrowers to create optimum recovery solutions


• Developing various MISs to show different cuts and trends in the portfolio which can lead to necessary corrective action by collections team to enhance their performance and shows area of improvement.


• Provide regular inputs to Management and all the other stakeholders such as Sales, Risk, Policy Team on various aspects of collections resolution and delinquency trends, Negative Areas, Negative Profile, Non-Starters, SKIPs, Fraud Cases, etc.


• Ensure good grip and control on the delinquent portfolio.

Vendor Management

• Liaise with agencies to drive collections processes efficiently.


• Oversee selection processes for external agencies


• Continuously monitor agency performance against set parameters and targets


• Exercise adequate control on agencies to ensure collection of overdue debts in a timely manner

Compliance and audit

• Ensure that all documentation related to the collections process is maintained in accordance with internal norms and regulatory requirements


• Respond to customer complaints regarding the collections process, taking steps to ensure a satisfactory outcome for both ABFL as well as its customers


• Plan and implement periodic audits of the collections teams, ensuring their compliance with all relevant policies and regulations

Customer escalations and complaints

• Coordinate with the legal team and senior management in the event of escalated cases to ensure compliance with relevant regulations

People Management

• Provide oversight and be a coach and mentor for the team


• Ensure regular functional & behavioral trainings of team members in collaboration with HR


• Participate in relevant talent management and people development activities to ensure a healthy pipeline and an engaged team

Area Collections Manager

To manage the collections process at a location level (usually a Metro or State Capital) or few Tier 2-3 cities, working with non-performing defaulting borrowers to create optimum recovery solutions. To liaise with in-house and external collections teams and to oversee their activities, ensuring compliance with all internal policies and relevant regulations.

Relationships

Relationships : Describe the nature and purpose of most important contacts or relationship (except superior/team members) with individuals, departments, organizations inside and outside of the organization, that job is required to interact with in order to deliver the job objectives

Relationship Type Frequency Nature

Internal

National Collections Manager, Area Collections Managers

Daily / regular

Portfolio update and alignment of strategy and activities

Credit/ Policy Teams

Weekly

Updation of Collections Cases, MIS, Bounce details etc. Updates on policy changes.

Collections Strategy Team

Periodic

Market Intelligence, feedback, <12 mob feedback to Strategy / Risk Teams. Market Intelligence, feedback, <12 mob feedback to Strategy / Risk Teams. Cost, ECL and performance management

Legal Team

As needed

Litigation requirement for Delinquent borrowers.

External

Collections Agencies and Vendor Partners

Regular

Visits / discussions on portfolio; Reviews, case updates, exception reporting

Customers

As needed

Escalations and follow-ups.

Organizational Relationships

Provide the structure for a level above and below the position for which this job description is written. Use position titles in the structured and indicate all the reports of the position.

SIGN-OFF : Provide the name of the Manager and the jobholder. Signature needed for the hard copy of the JD. Hard copy to be maintained in the organizational record.

Job Holder

Reports to (Manager)

Name

Date of Entry / Approval