Redelivery Specialist

Deluxe; Bengaluru; Hybrid; INR 600,000 - 900,000; Full time

Job summary

Deluxe is seeking a Redelivery Specialist to handle bug reports on language streams and coordinate with teams to ensure subtitles meet Deluxe and client standards. The role requires meticulous QA, fast problem-solving, and collaboration with account teams and translators.

You will work in a fast-paced localization environment, ensuring on-time delivery and high-quality linguistic outputs across multiple language pairs, with opportunity for growth within the Deluxe Localization unit.

Qualifications

• Experience with localization workflows for subtitles across multiple languages.
• Strong eye for quality with proven accuracy in language assets.
• Ability to collaborate with cross-functional teams and clients.

Responsibilities

• Vet bugs in QC reports for language streams and perform revisions as needed.
• Provide justification for waiving bugs reported.
• Ensure fixes to language subtitles conform to Deluxe guidelines and client requirements.
• Coordinate with Account Managers to clarify project and client requirements and request extensions when needed.
• Maintain an average quality yield of 99.93% and 100% on-time delivery across clients.
• Coordinate with native speakers to ensure linguistic revisions are accurate and timely.

Skills

Subtitling workflows

Attention to detail

Team player

Office & G-Suite

Tools

Cloud localization platforms

Job description

Job

Redelivery Specialist

Description

Title: Redelivery Specialist
Reports to: Team Lead, Redeliveries
Business Unit: Deluxe Localization
About the Company
As the world’s leading multidisciplinary service provider, Deluxe underpins the media and entertainment
industry, servicing content creators and distributors including Netflix, Warner Media, The Walt Disney
Company, Amazon, Apple, Viacom, NBCU, Google, AT&T and many others, by providing Global Content
Distribution, Localization, Accessibility and Mastering while leading end-to-end innovation with unparalleled
scale and agility across the Streaming, Theatrical, Broadcast and Mobile landscapes. With headquarters in Los
Angeles and offices around the globe, the company employs over 3,200 of the most talented and experienced
industry individuals worldwide. For more information, please visit www.bydeluxe.com
Position Summary
Processing bug reports for language streams from Emulation QC, either internal or third party, for all clients.
Determining whether bugs reported require subtitles to be fixed and resupplied while ensuring they conform
to industry and Deluxe standards and client requirements. Maintaining 100% on-time delivery and an average
quality record of 99.93%.
Outcomes and Accomplishments
As a Senior Redelivery Specialist, you will:
Vet bugs in QC reports for language streams and making revisions as necessary.
Provide justification for waiving bugs reported.
Check that fixes applied to language subtitles conform to Deluxe guidelines, as well as client requirements
and project instructions.
Coordinate with Account Managers and Account Coordinators to provide updates, clarify project and
client requirements and request extensions as necessary.
Maintain an average quality yield of nothing less than 99.93% throughout the year for all clients.
Ensure 100% on-time delivery for all clients.
Coordinate with native speakers of various languages to ensure revisions requiring linguistic input are
made accurately and within deadline.
Provide feedback to translators and other departments when standard procedure is not followed, so that
quality measures are implemented upstream as well.
Update the schedule and Extra Work List as work is completed.
Communicate clearly and effectively with internal and external clients.
Follow department-specific schedules, procedures and guidelines.
Escalate production and quality related issues to team leads and managers.
Have strong organizational skills and attention to detail
Promote teamwork
Actively participate in all job/personal knowledge training programs
Display openness and willingness to learn other tasks within and without the department in order to help
with peak volumes and learn more about the production chain.
Demonstrate exceptional communication skills across all levels (both, verbal and written)
What You Bring:
You are a team player
You have broad cultural knowledge and wide range of interests that will help you in day-to-day
coordination of the assigned projects
You are experienced or knowledgeable about various localization workflows with emphasis on subtitling
for all media & entertainment distribution channels
You can operate in a fast-paced, deadline-driven environment
You can work independently and take ownership of projects
Flexibility to work extended hours and/or weekends to meet project deadlines
Sound technical knowledge and excellent command of Microsoft Windows systems, Microsoft Office
Suite, and Google G-Suite
Previous experience on cloud-based platforms for localization services
You have strong Customer Focus
You have good problem solving and research skills
Benefits
You will be part of a large international and culturally diverse team
You will have the opportunity to make an impact for the organization, and for the customers
You will have opportunities to further grow your skills and grow within the company
You will have the opportunity to expand your professional network
Equal Employment:
Deluxe is committed to inclusivity, fostering an environment where every employee feels comfortable bringing
their full selves to work. It is our policy to provide equal employment opportunities to all applicants and
employees. Applicants will receive fair consideration for employment without regard to, and will not be
discriminated against, based on race, color, religion, creed, national origin or ancestry, sex, age, or any other
discriminations.