Red-Hat OpenShift Admin

Wipro Technologies; Mumbai; Vor Ort; INR 600.000 - 1.200.000; Vollzeit

Zusammenfassung

Wipro Limited is seeking an Incident Management professional to resolve priority tickets and drive change requests in Mumbai. You will perform triage on P2/P3 incidents, log observations, and ensure SLA adherence while coordinating with clients and internal teams.

The role requires OpenShift expertise with 3-5 years of experience, a focus on root cause analysis, and ongoing service improvement. Wipro offers an inclusive workplace and equal opportunity employment.

Qualifikationen

• OpenShift experience (3-5 years)

Aufgaben

• Perform initial triage for high priority incident tickets (P2) and resolve P3 tickets within defined SLAs.
• Create log of incidents and document observations and related root causes to support mitigation measures.
• Fulfil software/hardware/network service requests within agreed timelines, ensuring timely completion and adherence to SLAs while maintaining quality and accuracy in request handling.
• Monitor SLA timelines for entire lifecycle of high priority incident tickets (P2). Escalate as needed and participate in weekly or monthly service review meetings with clients and internal teams.
• Create change requests as per priority of incidents with rollback plans; execute approved changes and document post-implementation outcomes.
• Analyse nature of incidents to support root cause analysis and related service improvement plans.
• Contribute towards development of mitigation actions to reduce repeat incidents by identifying patterns of issues noted.

Kenntnisse

OpenShift

Jobbeschreibung

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future‑ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever‑changing world. For additional information, visit us at www.wipro.com.

Job Description

Role Purpose

The purpose of this role is to resolve priority incident tickets and service requests while contributing to incident analysis, change request preparation, and continuous service improvement.

Areas of Responsibility

• Perform initial triage for high priority incident tickets (P2 tickets) which may have an impact across one or more processes and resolve priority incident (P3) tickets within defined SLAs.
• Create log of incidents and document observations and related root causes to support evaluation of mitigation measures.
• Fulfil software/hardware/network service requests within agreed timeline, ensuring timely completion and adherence to SLAs while maintaining quality and accuracy in request handling.
• Monitor SLA timelines for entire lifecycle of high priority incident tickets (P2 tickets). Escalate as needed and participate in weekly or monthly service review meetings with clients and internal teams.
• Create change requests as per the priority of the incident tickets in adherence with the defined guidelines; present changes for approval with rollback plans; execute approved changes and document post‑implementation outcomes.
• Analyse nature of incidents to support root cause analysis and related service improvement plans.
• Contribute towards development of mitigation actions to reduce repeat incidents by identifying patterns of issues noted.

Mandatory Skills

• OpenShift. Experience: 3-5 Years.

We are an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace.

Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process.

Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis.

Wipro provides equal opportunities to all and values diversity.