Receptionist & Guest Manager, Animal Welfare Centre

Youth Organization in Defence of Animals (YODA); Haryana; On-site; INR 167,000 - 246,000; Full time

Job summary

Youth Organization in Defence of Animals (YODA) invites applications for a Receptionist & Guest Manager at its Animal Welfare Centre in Varanasi. The role covers front desk operations, visitor reception, call handling, appointment scheduling, and providing information about YODA's services with empathy.

The ideal candidate will demonstrate strong clerical skills, data entry ability, and excellent communication in Hindi and English, contributing to a friendly, organized center environment for

Qualifications

• Proficiency in phone etiquette and receptionist duties in Hindi & English.
• Strong clerical skills including record management and data entry.
• Experience in customer service and greeting visitors is preferred.

Responsibilities

• Manage front desk operations and greet visitors at YODA's Animal Welfare Centre.
• Answer and route phone calls, schedule appointments, and provide information about services.
• Handle clerical tasks such as record-keeping and coordination with departments.
• Respond to customer inquiries with professionalism and empathy, maintaining a welcoming environment.

Skills

Phone etiquette

Receptionist duties

Clerical skills

Data entry

People skills

Calm under pressure

Communication

Customer service

Teamwork

Multitasking

Empathy

Animal welfare knowledge

Experience in similar role

Computer basics

Email

Office apps

Job description

Company Description

Founded in 2010, Youth Organization in Defence of Animals (YODA) is a registered charity based in Mumbai, dedicated to fostering human-animal coexistence and eliminating animal cruelty. YODA provides essential medical assistance to abandoned and injured animals, rehabilitates mentally distressed animals, and cares for homeless or elderly animals until they are ready for adoption or release. The organization actively works toward reducing stray populations through vaccination and sterilization programs, and combats zoonotic diseases like rabies. They also prioritize education and awareness on animal welfare.

Role Description

This is a full-time, on-site role for a Receptionist & Guest Manager at YODA's Animal Welfare Centre, located in Varanasi. The selected individual will manage front desk operations, greet visitors, answer and manage phone calls, schedule appointments, and provide information about YODA's services. Additional responsibilities include clerical tasks such as record-keeping, coordinating with different departments, and handling customer inquiries with professionalism and empathy. The role also requires managing guest experiences and maintaining a friendly, welcoming environment at the centre.

Qualifications

• Proficiency in Phone Etiquette and Receptionist Duties (Hindi & English)
• Strong Clerical Skills, including record management and data entry
• Ability to manage people and community.
• Calm nature
• Exceptional Communication and Customer Service skills
• Ability to work effectively with a diverse team and handle multiple tasks
• Empathy towards animals and familiarity with animal welfare activities is a plus
• Previous experience in a similar role is an advantage
• Basic computer skills, including proficiency in email and office applications