Readiness Architect

621 Salesforce.com India Private Limited Hyderabad Branch; Hyderabad; On-site; INR 2,500,000 - 4,200,000; Full time

Job summary

Salesforce, Hyderabad, is seeking a Readiness Architect to own deep product knowledge of Agentforce and Data Cloud, partnering with T&P and CSG teams to drive customer adoption and product readiness at scale.

You will work with Success Architects, Success Guides, Support Engineers, and Account Success stakeholders to translate customer needs into actionable product improvements and roadmap input. 8+ years in SaaS is expected.

Qualifications

• Strong communication skills with both technical and non-technical stakeholders.
• Ability to translate customer use cases into requirements for product teams.
• Experience collaborating in cross-functional teams on strategic initiatives.

Responsibilities

• Maintain deep understanding of Agentforce and Data Cloud products and roadmap, and engage with stakeholders in development of product feedback and readiness plans.
• Develop expertise for new products, migrations, or retirements.
• Document best practices and feedback to enable scale for Cloud Success teams.
• Collaborate with Readiness Architect team to support overall strategy and customer success.
• Maintain deep knowledge across all in-market and new products.
• Participate in product betas, pilots, and SME collaboration.
• Identify and track product enhancements from stakeholders.
• Develop product requirements for leadership roadmap decisions.
• Support adoption strategies to improve customer health metrics.
• Improve CSS adoption score and customer health for Agentforce and Data Cloud.
• Share best practices across Cloud Success.

Skills

Strong Communication

Prioritization Agility

Drive for Results

Subject Matter Expertise

Build relationship

Action Oriented

Decision Quality

Critical & Strategic Thinking

Conflict Management

Negotiating

Job description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. About Salesforce We’re Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place. Salesforce is transforming the way prospects, customers and Trailblazers interact with the company on the web. We are unifying the digital experience of online visitors across corporate brand websites and our Trailblazer ecosystem on a shared digital platform. The result will be dynamic and personalized based on a visitors role, industry, and location. It will also be a showcase of Salesforce products.

Role Scope

As a member of the Cloud Success Readiness team, you will be deeply invested in every aspect of the Agentforce and/or Data Cloud customer experience. You will work closely with Readiness Architects, Technology & Product (T&P) and our Customer Success Group (CSG) teams to ensure that we are delivering customer success to every customer at scale. Cloud Success Readiness improves customer Adoption and Product Quality by proactively addressing the most relevant customer needs, and by readying our stakeholders to deliver product innovation to our customers. As a Readiness Architect, you will be responsible for understanding the Agentforce and Data Cloud product portfolio, maintaining deep knowledge of product capabilities, and how they map to key customer use cases. You will leverage your product knowledge and technical expertise to surface product insights and recommendations, and document Agentforce and Data Cloud Product Feedback for the T&P organization. You’ll work closely with Cloud Success teams, including Success Architects, Success Guides, Support Engineers, and Account Success stakeholders to scale your product expertise and knowledge of the product lifecycle to better enable their work with customers. We manage our work via Strategic Initiatives across the product lifecycle including new products and features, end-of-life retirements, and strategic programs such as migration or adoption efforts. We act as early adopters to bring architectural guidance, product expertise, innovation, and knowledge capital to our stakeholders in Customer Success and Technology & Products. The ideal candidate will be comfortable collaborating within a larger team of subject matter experts and developing key stakeholder relationships across the organization to influence decision making.

Key Responsibilities

• Maintain deep understanding of Agentforce and Data Cloud products and roadmap and engage with T&P and CSG stakeholders in the development of Agentforce and Data Cloud product feedback, roadmaps, strategic readiness plans, and customer adoption plays.
• Develop expertise for all new product and feature introductions, large-scale migration efforts or product retirements.
• Document best practices and learnings from product interaction (e.g. pilots, pre-launch discovery) to deliver to Cloud Success teams —including Success Architects, Success Guides, Support Engineers, and Account Success stakeholders— and deliver readiness for scale.
• Collaborate closely with your Readiness Architect team, leveraging your product, domain and business knowledge to create a holistic POV and strategic approach that supports the overall Agentforce and Data Cloud strategy and customer success, working with stakeholders across the organization.
• Maintain deep technical, functional and domain knowledge across all in-market and new products.
• Practice continuous learning through first-hand product experimentation and participation in Product-driven betas, pilots and collaboration with SMEs in the Success Ecosystem.
• Identify, document, and track all recommended product enhancements reflecting inputs from customer, partner and internal stakeholders.
• Develop product requirements and deliver to Product Leadership for roadmap consideration.
• Provide product expertise to support the creation and rollout of adoption strategies to improve product adoption score and overall customer health.
• Participate in improving the CSS adoption score / customer health for Agentforce and Data Cloud.
• Work with other Readiness Success Architects across Cloud Success to continuously improve our operating model and share best practices.

Experience

8+ years experience in individual contributor role in the SaaS industry. Hands-on experience working with Agentforce and Data Cloud products, including deep understanding of current product suite and product capabilities that meet common customer use cases; understanding of competitor products and landscape a plus. Track record of collaborating within a team of subject matter experts who deliver against strategic business initiatives. Has held positions requiring interaction with both technical and non-technical stakeholders at the across different functions. Understands and can translate customer use cases to technical and functional requirements.

Salesforce Developer Experience a Requirement

Skills & Expertise

• Strong Communication: Strong oral and written communication skills.
• Prioritization Agility: Approach work with a ‘beginner’s mind’ and shift focus and direction when needed to drive higher priority outcomes.
• Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
• Subject Matter Expertise: Can apply domain and product knowledge to influence product leaders priorities and design decisions.
• Build relationship as trusted partner with Technology & Product organization.
• Action Oriented: Has a bias for action and can manage through ambiguity to drive collaboration and informed decision making to achieve goals and deliverables.
• Decision Quality: Makes good decisions based upon a mixture of analysis, experience, and judgment. Has ability to manage competing and evolving priorities. There will always be more than can be done in a day, so having the right priorities and focus is required.
• Critical & Strategic Thinking: Ability to confidently synthesize a broad array of information, identify themes, and develop tactical plans to drive meaningful business changes with executives.
• Conflict Management: Steps up to conflicts, seeing them as opportunities; reads situations quickly; good at focused listening; can hammer out tough agreements and settle disputes equitably; can find common ground and get cooperation with minimal noise.
• Negotiating: Can negotiate skillfully in tough situations with both internal and external groups; can settle differences with minimum noise; can win concessions without damaging relationships; can be both direct and forceful as well as diplomatic; gains trust of other parties quickly during negotiations; has a good sense of timing.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Accommodations

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Posting Statement

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